Case Law[2022] ZAKZDHC 52South Africa
Maharaj N.O v Discovery Life Limited (8713/2015) [2022] ZAKZDHC 52 (2 December 2022)
Headnotes
to the extent that the claims are covered by the original policies 312 and 160. 5. The plaintiffs’ claims for payment of temporary Capital Disability Benefits and Income Continuation Benefits are dismissed.
Judgment
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# South Africa: Kwazulu-Natal High Court, Durban
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## Maharaj N.O v Discovery Life Limited (8713/2015) [2022] ZAKZDHC 52 (2 December 2022)
Maharaj N.O v Discovery Life Limited (8713/2015) [2022] ZAKZDHC 52 (2 December 2022)
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sino date 2 December 2022
IN
THE HIGH COURT OF SOUTH AFRICA
KWAZULU-NATAL
LOCAL DIVISION: DURBAN
CASE
NO: 8713/2015
NOT
REPORTABLE
In
the matter between:
VISHAL
SURENDRA MAHARAJ N.O.
FIRST PLAINTIFF
VISHAL
SURENDRA MAHARAJ
SECOND PLAINTIFF
NATASHA
CHUNDER N.O.
THIRD
PLAINTIFF
JOSE
ALBERTO DELGADO N.O.
FOURTH PLAINTIFF
And
DISCOVERY
LIFE LIMITED
DEFENDANT
ORDER
The
following order is granted: -
1.
All
amending contracts to policies of insurance numbered 513005312
(policy 312) and 5130200160 (policy 160) concluded after April
2010
by reason of the submission and grant of service alteration requests
are declared void with effect from the conclusion of
each such
contract.
2.
It
is declared that each of policies 312 and 160 otherwise remains in
force, subject to the payment by the plaintiffs of the outstanding
premiums thereon (the defendant having rejected tenders of premiums),
the amounts of such outstanding premiums to be computed after
set-off
against the plaintiffs’ rights to repayments of premiums paid
to and accepted by the defendant in respect of the
void amending
contracts. The said policies as they are declared to remain in
force are hereinafter referred to as the “original
policies”.
3.
(a)
The defendant’s application to amend paragraph 54 of the
claim-in-reconvention by the addition
of the words “alternatively
the amendments thereof” after the word “policies”,
and by the addition thereto
of the words “alternatively the
amounts paid to the plaintiffs’ as benefits introduced by the
amendments” is
granted.
(b)
The plaintiffs are declared to be liable and are ordered to pay to
the defendant the difference between the
amounts paid to the
plaintiffs on claims premised on the validity of the amending
contracts, and the amounts which would have been
calculated under the
provisions of the original policies.
4.
The
plaintiffs’ claims for the payment of severe illness benefits
for a “permanent ejection fraction between 40% and
50%”
listed under the heading “Severity B” on page 115 of the
Life Plan Guide are upheld to the extent that the
claims are covered
by the original policies 312 and 160.
5.
The
plaintiffs’ claims for payment of temporary Capital Disability
Benefits and Income Continuation Benefits are dismissed.
6.
An
order of absolution from the instance is made with regard to the
plaintiffs’ claim for payment of a permanent capital disability
benefit.
7.
(a)
The defendant is directed to deliver to the plaintiffs within 30 days
a full statement of the
financial consequences of the orders made
above, including an accounting for premiums and mora interest, duly
supported by explanatory
notes.
(b)
The parties are directed to debate the said account, with a view to
reaching an agreement on it, and if agreement
is reached, with a view
to reaching agreement on whether and on what terms a monetary
judgment or judgments should be made by this
court to supplement the
present orders.
(c)
If agreement is not reached this case may be set down for hearing
again for adjudication of any disputes as
to the financial
consequences of the orders now made.
(d)
If the course in paragraph (c) above is followed, a clear and concise
agreed statement of the disputes required
to be adjudicated shall be
lodged, as well as comprehensive heads of argument from each side.
8.
Costs
to date are reserved.
JUDGMENT
OLSEN
J
[1]
The defendant, Discovery Life Limited, is sued for certain amounts
said to be payable by it in
terms of policies of insurance which it
issued. (The case commenced by way of motion proceedings, but
was referred to trial.)
The first, third and fourth plaintiffs, the
trustees of the Jai Ambe Family Trust, own the policies. The
second plaintiff,
Mr Vishal Surendra Maharaj, is the principal
insured under each of the policies.
[2]
Two policies are involved in this case. The contract for the
issue of the first of them
was concluded on or about 1 May 2005. On
the pleadings and at trial it was referred to as “policy 312”,
and I
will follow that lead. The contract for the issue of the
second policy was concluded on or about 1 November 2007. It
will be referred to as the “policy 160”. Each of
the policies was governed by the standard terms and conditions
set
out in a document called the “Discovery Life Plan Guide”,
and I will refer to it as the “Guide”.
[3]
The Guide comprises 162 pages of terms and conditions, and tables.
It is a composite document,
providing the governing provisions for
various types of insurance cover. The document does not make
easy reading,
inter alia
because the defendant has chosen to
attach what are, for the uninitiated, somewhat obscure labels to any
number of concepts which
have been employed in the policy
provisions. The general scheme of the policies is sufficiently
illustrated for present purposes
by quoting a few sentences from page
2 of section 2 of the Guide.
·
‘
The
life plan provides cover for life-changing events for the whole
family. These events include death, severe illness and
disability and are fully described in the rest of the life plan.’
·
‘
The
life plan has as its basis a life fund, which is the financial
mechanism of the life plan. The life fund is used to fund
benefit payments for the benefits you and your family have selected.’
·
‘
Your
policy reflects the benefits selected by you. These benefits
are defined as a percentage of your life fund unless you
have chosen
the non-accelerated versions of these benefits. Multiplying the
benefit percentage by the life fund at inception
of the policy
defines the initial monetary amount of cover for each benefit.’
·
‘
Benefit
payments are defined as any amount of money paid to you as a result
of you claiming against your life fund for a life changing
event.
When you receive an accelerated benefit payment from your life fund,
the value of your life fund is reduced by the
amount of the benefit
payment (taking into account any conversion rates in the case of
AccessCover and AccessCover Plus if applicable).’
[4]
Section 3 of the Guide records that the types of cover available are
life cover, cover for severe
illness, cover for family illness,
disability benefits (including capital disability benefits and income
continuation benefits,
permanent or temporary) and two others which
do not feature in this case, namely the ”Discovery Retirement
Optimiser”
and the “Philanthropy Fund”. The
death of the life assured results in the payment of what is left in
the life
fund. Payments for other so-called “life
changing events” results in the diminution of the life fund
unless,
presumably for significantly higher premiums, the so-called
“non-accelerated benefits” are selected, which means that
under certain conditions the amount paid under the relevant benefit
is put back in the life fund.
[5]
The plaintiffs sued initially for payments of stipulated sums of
money following upon alleged
life changing events which had arisen in
the case of the second plaintiff. The defendant denied
liability for reasons to
which I will come shortly. I was
informed at the outset of the trial that no evidence would be led to
quantify the claims,
it being anticipated that agreement would be
reached between the parties during the course of the trial as to the
amounts which
would be payable for each of the various permutations
of outcomes in the case. A little way into the trial I was
informed
that this had proved to be an extremely complex exercise, as
a result of which had it been agreed that these permutations would
be
reflected in declaratory orders which the parties would settle before
the trial was over. I heard 10 full days of evidence
and when
the case was argued a week later the declaratory orders had still not
been settled. I subsequently received written
submissions from
the parties on certain issues which had not been fully dealt with in
oral argument, which were accompanied by
proposed declaratory
orders. In essence, then, the issues to be decided at this time
concern the validity or otherwise of
the basis upon which the
defendant has repudiated any liability to meet the unpaid claims of
the plaintiffs, and to reclaim benefits
which the defendant had paid
earlier on; and the validity of the plaintiff’s
claim-in-reconvention.
[6]
Once a policy is issued by the defendant an insured is entitled to
ask for changes to the benefits
covered under the policy. A
request for such an alteration is called a “service alteration
request”. If
it is accepted by the defendant the result
is regarded as an amendment to the policy as it was prior to the
defendant’s acceptance
of the request. (That such an
occasion results in an amendment to the policy is common cause on the
pleadings, although that
classification of the outcome became the
subject of debate in argument, one fortunately ultimately resolved.)
In November
2009, May 2012 and October 2013 the plaintiffs submitted
service alteration requests in respect of policy 312 which were
accepted
by the defendant. In June 2010, May 2012 and November
2013 the plaintiffs submitted service alteration requests in respect
of policy 160 which were accepted by the defendant.
[7]
The defendant repudiated the entirety of each policy (as amended) on
or about 31 July 2015.
As at that date, and using the
defendant’s terminology,
(a)
policy
312 provided the following cover:
(i)
Life
Cover;
(ii)
Severe
Illness Benefit;
(iii)
Temporary
Income Continuation Benefit;
(iv)
Global
Education Benefit;
(v)
Income
Continuation Benefit;
(b)
under
policy 160 the following was covered:
(i)
Life
Cover;
(ii)
Severe
Illness Benefit;
(iii)
Temporary
Income Continuation Benefit.
[8]
Very broadly stated, the defendant claimed a right to repudiate the
policies, and to reclaim benefits
already paid, on the following
bases.
(a)
When
applying for the service alteration requests the second plaintiff
failed to disclose that during 2010 and 2012 he had suffered
from
depression, had received treatment from psychiatrists for such
depression, had been admitted to hospital on 8 August 2012
on account
of depression, and had been prescribed appropriate drugs for that
condition.
(b)
When
making claims under the policies the second plaintiff fraudulently
misrepresented his capacity to work on account of the medical
conditions which gave rise to his claims, and misled a Dr Schamroth
on the same subject, Dr Schamroth having been identified by
the
defendant as the cardiologist to whom the defendant required the
second plaintiff to submit himself for examination in support
of the
assessment of the claims which had been submitted.
The
claim of fraud was pleaded in the alternative to the defendant’s
contention that it was entitled to avoid the policies
in their
entirety due to misrepresentation and non-disclosure at the time of
the making of service alteration requests.
[9]
A little background is necessary before considering the evidence
concerning the issues to be decided.
The second plaintiff
qualified as a clinical technologist specialising in cardiology.
He started in private practice in 2000
or 2001. The practice of
such a clinical technologist involves both non-invasive and invasive
procedures. The former
are undertaken at the request of doctors
who require tests to be performed on patients who might have cardiac
problems. The
technologist has equipment for that purpose.
In the so-called “invasive” work the clinical
technologist is part
of the team which works in a cardiac
catheterization theatre, commonly called a “cathlab”.
The team would be
a cardiologist, a clinical technologist, a
radiographer, a scrub sister and a floor sister. Such a team
undertakes both elective
and emergency procedures. The clinical
technologist is responsible for connecting the patient to monitoring
devices, the
information from which is sent back to a monitoring room
next to the cathlab. For pacemaker implantations the clinical
technologist
has to program the pacemaker and take measurements, and
so on, to ensure that all operates correctly. The cathlab
itself
is a sealed room. Whoever is in the lab has to wear lead
shielded clothing in order to avoid significant ray exposure.
The monitoring room is next door to the cathlab and, according to the
second plaintiff, such shielded clothing is not required
there.
From the monitoring room one can see into the cathlab.
[10]
After a while the second plaintiff took on a junior technologist to
work under his guidance, and things went
well. (Initially the
second plaintiff had a partner.) Services were rendered a t a
number of hospitals. In 2012
the second plaintiff decided to
incorporate his practice, which was thereafter undertaken by V S
Maharaj Incorporated. At
the time when the second plaintiff
first fell ill in early 2014 his incorporated practice had rooms at
Westville Hospital, St Augustines
Hospital and Umhlanga Hospital.
It employed a staff of about eight technicians, three secretaries and
a counsellor.
[11]
The first issue of fact concerns the allegation made by the defendant
that in 2010 the second plaintiff suffered
from and was treated for
depression by a psychiatrist, Professor Nair. In his evidence
in chief the second plaintiff stated
that a temporary breakdown in
his marriage occurred at the time. The couple decided that they
should consult a counsellor.
Some doctors suggested to the
second plaintiff that he should consult Professor Nair. Both he
and his wife attended individual
counselling sessions with her, he on
three occasions. According to the second plaintiff there were
also two or three so-called
“couple sessions”.
According to the second plaintiff by April 2010 things were better.
He said that Professor
Nair suggested that he should take a tablet
but that he never took it. He also claimed that there is not a
code for marriage
counselling in medical aid tariffs, and that she
got around this by putting down his condition as “depression”,
and
that she charged accordingly.
[12]
Under cross-examination the second plaintiff claimed not to be able
to remember the medicine that was prescribed
for him by Professor
Nair and continued to insist that he did not take it. He
denied, when the contrary was put to him, that
Professor Nair had
told him that she was diagnosing depression accompanied by marital
problems.
[13]
The defendant call Professor Nair. The court was provided with
a typed and very much redacted version
of Professor Nair’s
notes of her treatment of the second plaintiff. Amongst the
excluded material are six pages of
detailed notes taken on 10
February 2010. Professor Nair’s diagnosis was
unipolar depression, which is
now called “major depression”.
She prescribed a drug known as Serlife, 25 milligrams for 5 days and
thereafter
50 milligrams per day. Serlife is an
anti-depressant. Professor Nair’s evidence was that she
discusses that drug
in great detail with the patient. She
explains why she is using it and how it works and how long it takes.
She also
prescribed Rivotril, a drug used to calm the patients while
waiting for the anti-depressant to work. Finally she prescribed
Normison, a sleeping tablet, to address the fact that sleep goes out
of kilter with depression.
[14]
Professor Nair’s notes reveal that when she consulted with the
second plaintiff on 15 February 2010
he reported that he was taking
his medication but had switched the Serlife to the evening.
[15]
Professor Nair questioned the second plaintiff on the issue as to
whether he had suicidal thoughts.
He answered that he had had
suicidal thoughts but would not do it. She explained that she
is trained in assessing suicide
risks and classified the risk in the
case of the second plaintiff as low.
[16]
Professor Nair’s evidence was that she would have told the
second plaintiff that he is depressed.
She explains depression
to patients, where it comes from, how brain circuits change and why,
as a result, there is a physical reaction
in the case of depression.
She stated that she had no independent recollection of doing so but
was confident that she did
so because that was what she always does.
It must be remembered that when she gave evidence she was talking
about consultations
which had taken place 12 years earlier. She
stressed that medical practitioners take notes because they cannot be
expected
to remember everything that happens in consultation.
[17]
In cross-examination Professor Nair explained that a “major
depression” can be moderate or severe.
What it is not is
bipolar in nature. Her diagnosis of the second plaintiff did not put
him in the severe category of major depression.
[18]
Professor Nair also explained that there is a medical aid code for
marital therapy – “Z63”.
[19]
I turn now to the second complaint of the defendant, that the second
plaintiff was diagnosed with and treated
for depression by a Dr
Nowbath and that this was not disclosed in making the service
alteration requests. In his evidence
in chief the second
plaintiff explained that he came to suffer from what he called
burn-out and stress as a result of the blacklisting
of his practice
by Discovery Medical Aid, and a claim they made against him for
refunds, amounting to about R700 000.
He explained that at
this time he bumped into a friend of his, a Ms Maharaj, a practising
psychologist. She advised him to
go and see Dr Nowbath.
This was in August 2012. According to the second plaintiff on 8
August 2012 he went to Dr Nowbath’s
rooms and saw him as he (Dr
Nowbath) was packing his bags to go. Dr Nowbath said that he
had no space in his diary to treat
the second plaintiff as an
out-patient, and told the second plaintiff that if he wanted
treatment he would have to be admitted
to hospital. The second
plaintiff thought that a good idea, and that a few nights good sleep
would stand him in good stead.
He was admitted and put on a
drip, something the nurses said was a matter of standing orders for
Dr Nowbath’s patients.
He saw Dr Nowbath on Saturday
morning and chatted about issues and his practice. That was on
the Saturday morning.
On Sunday Dr Nowbath said that the
medical aid would only authorise the second plaintiff’s stay
until Sunday and that he
would have to be transferred to a specialist
psychiatric facility known as St Joseph Hospital if he wished to be
further treated.
The second plaintiff declined and, at that, Dr
Nowbath stormed out saying that he must agree to “RHT”
(which apparently
stands for Refused Hospital Treatment). The
second plaintiff claims that there was no diagnosis and no treatment
plan.
He discharged himself from the hospital on Monday
morning.
[20]
The evidence which would be given by Ms Maharaj and Dr Nowbath, which
contradicts the evidence of the second
plaintiff, was put to the
latter in cross-examination, and met with denials.
[21]
Ms Maharaj agreed that she and the second plaintiff had been friends
for many years. She practised
at the time in the Mount Edgecomb
Medical Centre. Again, in her case, the court was initially
provided with typed versions
of redacted notes. According to Ms
Maharaj this was not a matter of a brief chance meeting in a
corridor, as claimed by the
second plaintiff, but a consultation with
her in her rooms. That generated her notes. She diagnosed
a major depressive
disorder. She recorded that whilst there was
no planed or attempted suicide, the second plaintiff had passive
thoughts of
suicide. For this reason, and also to protect
herself as consulting psychologist, she requested the second
plaintiff to sign
a so-called “suicide contract”, which
he did. It is a simple document which records that the
signatory undertakes
not to harm himself, and to contact Ms Maharaj
if he found that he could not cope. When it was put to Ms
Maharaj not only
that the second plaintiff had no recollection of
signing such a document, but that he would not have signed it, and
didn’t
sign it, her response was that she had no reason to
fabricate notes and to forge a document. At that stage,
considering the
challenge, the full set of notes was put in as an
exhibit. The handwritten notes for 7 August 2012 are quite detailed
and take
up three pages.
[22]
Ms Maharaj recommended that the second plaintiff consult Dr Nowbath,
and believes that she may have contacted
Dr Nowbath’s rooms for
this reason.
[23]
Dr Nowbath’s evidence was that he first saw the second
plaintiff in the former’s rooms at Mount
Edgecomb Medical
Centre on 8 August 2012. The patient had been referred by Ms
Maharaj. He made six pages of notes on
his consultation in his
rooms. Amongst other things he found that there had been
thoughts of suicide – so-called “suicidal
ideation”,
but that the patient stated that because of his relationship with his
daughter, he would not attempt suicide.
Dr Nowbath’s
diagnosis was major depression and he decided to admit the patient
and do blood tests and so on, and decided
on the prescriptions on
that day. The second plaintiff was admitted to Mount Edgecomb
Hospital that evening. Arrangements
were made by Dr Nowbath’s
rooms, and he was given a letter to take with him to hospital.
Dr Nowbath said that there
were no standing orders at the hospitals
for his patients, that they should be put on a drip
[24]
The notes revealed that Dr Nowbath saw the second plaintiff in
hospital on 9 August and on 10 August.
The next day he found
that the second plaintiff had signed himself out without reference to
Dr Nowbath. The nurses reported
to Dr Nowbath that the second
plaintiff anticipated problems with medical aid paying for his stay.
[25]
According to Dr Nowbath, the only diagnosis he made of the second
plaintiff was major depression. He
informed the second
plaintiff of the diagnosis, and indeed would have done so in his
rooms on 8 August. He would have explained
what he planned to
do and why.
[26]
The second plaintiff’s contrary version of his interaction with
Dr Nowbath was put in cross-examination
and rejected. Dr
Nowbath said that at that time there was no rule that patients could
only be kept at the hospital for two
days and pointed out that he did
not practice at St Joseph’s. When challenged as to
why he did not follow up
with the second plaintiff when he learnt
that he had discharged himself, Dr Nowbath said that it was not
something he did when
patients chose to discharge themselves.
He was challenged on the question of why he would have recommended
hospitalisation.
Dr Nowbath acknowledged that most patients
suffering from depression are treated as out-patients, but that in
some cases caution
suggests hospitalisation. In his case he would
have been perhaps concerned about the suicidal thoughts.
[27]
Without any difficulty I come to the conclusion that each of
Professor Nair, Dr Nowbath and Ms Maharaj were
credible and reliable
witnesses. In particular I am satisfied that the second
plaintiff knew that both in 2010 and in 2012
he had been diagnosed
with major depression. Wherever the second plaintiff’s
evidence is contradicted by those three
practitioners, I favour their
versions. I am particularly concerned about the distance
between what the second plaintiff
presented as a brief chance
encounter with Ms Maharaj, and her version of events supported in
full by her notes. She, like
the other two practitioners, had
no reason to fabricate evidence. The second plaintiff’s
version is not credible in
the circumstances, and is rejected.
I find it established as a matter of overwhelming probability that in
2010 and 2012 the
second plaintiff was diagnosed with and treated for
major depression, and that he knew that.
[28]
The service alteration request made by the second plaintiff in June
2010 (after his treatment by Professor
Nair had ceased in about April
2010) contained a questionnaire which counsel for the plaintiffs
correctly points out is considerably
less detailed than the one
required at the inception of the policy. Amongst the questions
posed were the following.
‘
Has
your health changed since the issue of your existing discovery life
claim
or
are there circumstances that would affect the assessment of risk?
Do
you suffer from any disease or disorder, including HIV infection, or
has there been an increase in cholesterol levels, blood
pressure
levels or liver enzimes? This includes taking ongoing
medication, smoking and alcohol consumption and undergoing
any
procedure
or seeing a medical professional for any reason
whatsoever.’
(My
Emphasis)
The
second plaintiff answered both questions in the negative.
[29]
The questionnaire had changed by the time the three subsequent
service alteration requests were made.
The relevant portion
contains the following questions.
‘
(a)
Since completing the medical questions on your existing discovery
life application, have you been diagnosed with any disease(s)
or
disorder(s) that requires ongoing r intermittent management
(medication, monitoring or other treatment(s))?
(c)
Are
there any circumstances that may have arisen since the last
disclosure you have made for this policy, which may affect the
assessment of risk for the cover or benefits you are applying for in
this application form? You are also obliged to tell us
again of
any health circumstances that you have disclosed in the original
application form for example, back or neck problems,
depression
,
cancers or growth, however minor’.
(My
Emphasis)
The
second plaintiff answered these questions in the negative, despite
the fact that by that time he had been diagnosed and treated
by Dr
Nowbath as well.
[30]
On the pleadings the defendant’s case is that the
non-disclosure of the diagnoses and treatment for
major depression
justified the defendant’s decision to declare the policies void
in their entirety. However in its
final written submission the
defendant accepted that what is at stake in the dispute over the
failure of the second plaintiff to
reveal his diagnoses is the
enforceability of the amendments to the policy brought about by the
grant, without knowledge of the
diagnoses of major depression, of the
amendments sought by the plaintiffs after the diagnoses of depression
was made. In
my view the concession by the defendant was due.
The service alteration requests were made and granted with the
intention
thereby to amend the policies as they were before, and not
with the intention of abandoning the policies as they were before.
The amendments constituted additions to the scope of the policies.
[31]
The question is, then, whether the defendant acquired a right to
repudiate or avoid the amendments in question.
[32]
The parties are in agreement that this enquiry is governed by s 59(1)
of the Long Term Insurance Act, 1998
(which was in force at the
material time, but has since been repealed). It read as
follows.
‘
SECTION
59 – MISREPRESENTATION AND FAILURE TO DISCLOSE MATERIAL
INFORMATION
(1)
(a)
Notwithstanding anything to the contrary contained in a long-term
policy, whether entered into
before or after the commencement of this
Act, but subject to sub-section (2) –
(i)
the
policy shall not be invalidated;
(ii)
the
obligation of the long term insurer thereunder shall not be excluded
or limited; and
(iii)
the
obligations of the policyholder shall not be increased on account of
any representation made to the insurer which is not true,
or failure
to disclose information, whether or not the representation or
disclosure has been warranted to be true and correct,
unless that
representation or non-disclosure is such as to be likely to have
materially affected the assessment of the risk under
the policy
concerned at the time of its issue or at the time of any variation
thereof.
(b)
The representation or non-disclosure shall be regarded as material if
a reasonable, prudent person would consider
that the particular
information constituting the representation or which was not
disclosed, as the case may be, should have been
correctly disclosed
to the insurer so that the insurer could form its own view as to the
effect of such information on the assessment
of the relevant risk.’
[33]
Counsel are agreed that the leading case on the interpretation and
application of this section is
Regent Insurance Co Limited v Kings
Property Development (Pty) Limited trading as Kings Prop
2015 (3)
SA 85
(SCA), a case which dealt with the same provision in the Short
Term Insurance Act, 53 of 1998. The fundamental principles
emerging from this judgment are the following.
(a)
Whereas
at common law a full and complete disclosure of everything material
to an insurer’s assessment of risk had to be made,
and failure
in that regard would result in the insurer having a right to treat
the policy as void, the legislation in question
was enacted to
prevent that outcome when misrepresentations or non-disclosures are
trivial – see para 20. (In
Qilingele
v South African Mutual Life Assurance Society
1993 (1) SA 69
(A) Kriegler AJA identified the purpose of the then
applicable legislation as protecting the insured from
“inconsequential
inaccuracies or trivial mis-statements in
insurance proposals”.)
(b)
The
test for materiality is objective. The insurer must prove that
the non-disclosure or misrepresentation was material judged
objectively (ie not from the perspective of an insured or an
insurer). (See para 23.)
(c)
The
insurer must prove that as a matter of fact the misrepresentation or
non-disclosure caused it to issue the policy and assume
the risk.
The test for inducement is subjective. (See paras 23 and 27.)
[34]
The section we are dealing with is not perfectly worded. The
concept of “materiality” is
raised in sub-sections 1(a)
and 1(b). In the former case the representation must be one
which will probably “materially”
affect the assessment of
risk. The word “materially” in sub-section 1(a)
appears to convey that the effect that
the representation or
non-disclosure has upon the assessment of risk must not be trivial or
inconsequential. Sub-section
(1)(b) deals with what must be
regarded as material. The question is whether the information
ought “correctly”
to have been disclosed in order to
allow the insurer to form its own view as to the effect of such
information on the assessment
of the risk. Perhaps, reading the
two sub-sections together, what is conveyed is that if, objectively,
the information is
of a type of which the insurer should correctly
have been informed in order to form its own view of its effect on the
assessment
of risk, that satisfies the requirements of sub-section 1
as long as the potential effect of the assessment of risk is not so
minimal
as to be classified as trivial or inconsequential.
However, in this case there is no need to reach any conclusion on
such
niceties of interpretation as, in my view, on the facts this
case is clear.
[35]
The exercise to be conducted in order to apply an objective test
involves considering the approach of a “reasonable,
prudent
person”. According to the South African Oxford Concise
Dictionary (2ed, 2010) the adjective “prudent”
means
“acting with or showing care and thought for the future”.
[36]
Major depression (which as I understand it is called clinical
depression amongst lay people) is a medical
scientifically
identifiable condition. As Professor Nair explained, it
involves changes in brain circuits that actually generate
discernible
physical outcomes or reactions. It is a medical condition quite
distinct, explained Professor Nair, from the
state of mind indicated
when the word “depressed” is used in everyday language.
It is generally treated with
a combination of drugs and
psychotherapy. As the evidence of each of Professor Nair, Dr
Nowbath and Ms Maharaj reveals, one
of the issues with respect to
which caution must be exercised by a medical practitioner in treating
such a patient is the question
of suicide. In order to apply
the statutory test set by s 59 of
Long Term Insurance Act the
“reasonable, prudent person” must be credited with
knowledge of these facts.
[37]
In my view on this simple basis a reasonable, prudent person would
conclude that, upon an application for
an amendment to an insurance
policy to increase or modify cover, when the policy covers death
benefits, compensation for “life
changing events” of the
medical variety and compensation for lost income, a diagnosis of
depression has to be disclosed in
order to allow the insurer to form
its own view as to the effect of such diagnosis on the assessment of
risk. The diagnosis
is likely to materially affect the
assessment of risk.
[38]
The reasonable, prudent person would also pay attention to the
information sought by the insurer in the application
form for the
variation of a policy such as the ones in question here. The
earlier form, which post-dated the termination
of the second
plaintiff’s treatment by Professor Nair by only two months,
spoke of “seeing a medical professional for
any reason
whatsoever”. Given what major depression is, clearly the
objective answer has to be that the treatment under
Professor Nair
had to be correctly disclosed by the second plaintiff so that the
defendant could form its own view as to the effect
of that condition
and treatment on the assessment of the risk it would be asked to take
on.
[39]
In respect of the subsequent applications postdating the diagnosis by
Dr Nowbath the matter is even clearer.
Depression is
specifically mentioned as a notifiable diagnosis.
[40]
The reasonable, prudent person would also have regard to the forms of
cover available under the policy under
which elevation of the
insurer’s risk is sought. Of course the consideration of
risk in respect of life cover is fundamentally
affected by the risk
of suicide. As counsel for the defendant has pointed out, one
of the medical conditions which generates
an obligation on the part
of the insurer in terms of the second plaintiff’s policy is
depression, albeit of an advanced type.
[41]
I conclude that the objective test for materiality is satisfied.
[42]
On the subjective of the test for inducement, the defendant called a
Ms Cooksley, an underwriter in the employ
of Discovery Life at the
material time, and a Mr Gallagher who was employed by Discovery Life
as New Business Underwriting Manager,
a post he held at the material
time. Each of these witnesses gave detailed evidence both in
chief and under cross-examination
on the processes followed in the
underwriting office with specific reference to disclosures of
depression. The cross-examination
of these witnesses generated
nothing but elucidation of the approach of the defendant in the case
of depression. Their evidence
established that if the second
plaintiff had disclosed what had happened both with regard to the
diagnosis by Professor Nair and
that of Dr Nowbath, the result would
have been a special assessment of risk by the defendant. The
underwriters are assisted
by a guide, the implementation of which
does not deprive them of all discretion. The second plaintiff
would have had to fill
in a specially designed questionnaire and the
psychiatrists would have been requested to provide reports. Mr
Gallagher’s
evidence was clear that if the psychiatrist’s
report had revealed a diagnosis of major depressive disorder, and the
existence
of suicidal thoughts, he would have expected the
underwriter to decline the request for an increase in benefits.
I think
it fair to say of the defendant’s evidence on this
aspect of the case, that its reaction to a diagnosis of the type made
with regard to the second plaintiff is very much influenced by a view
that the so-called “suicide clause” in an insurance
policy is not worth that much as it is so often difficult to
establish that suicide is the cause of death. For that reason
when suicidal thoughts are an adjunct to a diagnosis of depression,
the answer is likely to be that the cover is declined unless
reinsurance can be obtained at a considerable premium.
[43]
In the circumstances I conclude that the defendant correctly claims a
right to repudiate the contracts by
which the insurance policies were
amended after the second plaintiff was treated by Professor Nair.
[44]
I now turn to the plaintiffs’ claim-in-convention and the
defendant’s claim-in-reconvention.
[45]
I should state the outset that it is regrettably necessary to record
my view that on these issues this case
has become, to put it
politely, something of a muddle. I have already mentioned the fact
that early on in the trial I was informed
that the relief sought by
each of the parties would be expressed in declaratory orders because
of the difficulty of quantifying
both claims and counterclaims.
In fact at the outset of argument counsel agreed that I should make a
formal order in that
regard and did so in the following terms.
‘
An
order is made that the quantification of all claims and counterclaims
is separated from all other issues in the case, and is
to be decided
after judgment is given on those other issues.’
With
the supplementary submissions from the parties I received their
respective versions of the declaratory orders which ought to
be
granted in this case. They are in some respects not what I
expected. As will be seen I propose to adopt a slightly
different approach.
[46]
I must make some preliminary observations before proceeding further.
(a)
After
the second plaintiff fell ill he made claims under the policies
premised on the validity of the amendments to the contracts.
Where necessary I am going to refer to these claims as
“pre-litigation claims”. Some of these claims were
paid.
They obviously do not feature in the
claim-in-convention. The decision already made above concerning
the invalidity of the
amending contracts means that the
claim-in-reconvention for a refund on the paid pre-litigation claims
is established. They fall
to be reassessed under the policies as they
stood prior to the invalid and void amendments.
(b)
As
to the claim-in-reconvention for a refund beyond that, the decision
must turn on an evaluation of the grounds stated for that
relief in
the claim-in-reconvention. The onus is on the defendant to
establish its right to a full refund, and the grounds
for that claim
to be considered by the court are those pleaded and no others.
(c)
The
position with regard to the unpaid pre-litigation claims is
different. There the onus is on the plaintiffs. The
plea
denies all of the necessary conditions for the establishment of those
claims. It goes on also to raise as a defence
the same
circumstances relied upon by the defendant to justify a counterclaim
for a full refund of the paid pre-litigation claims;
that is a
defence of fraud with respect to which also as defendant in
convention, the defendant bears the onus. (I did not
understand
that to be disputed by counsel for the defendant.)
(d)
A
special problem which was never properly addressed before me is the
fact that the claim-in-convention is not confined to the unpaid
pre-litigation claims which were actually submitted to the defendant
in advance of the commencement of these proceedings.
The prayer
for payment in the declaration is for payment of the amounts set out
in annexure “POC2” to the declaration.
Annexure
“POC2” may make sense to a professional claims assessor
employed by the defendant, but it does not to me.
There is no
doubt that the sum of the amounts set out in “POC2” is
different to the sum of the amounts of the unpaid
pre-litigation
claims. When one examines annexure “POC2” one sees
that it contains claims which have never been
quantified,
notwithstanding notes to the effect that they would be quantified
prior to trial. The conditions necessary to
be established in
order to prove these claims are not pleaded. This
generated no complaint from the defendant.
Neither was there
any complaint about the obtuse manner in which the prayer for payment
was stated in the declaration.
[47]
The starting point of the claims which are in issue in these
proceedings is a diagnosis on or about 3 March
2014 by a Dr
Pretorius, a cardiologist. He found that the second plaintiff
suffered from symptomatic sick sinus syndrome
which required that a
permanent pacemaker be implanted. Thereafter the second
plaintiff developed cardiomyopathy for which
he was treated. Dr
Pretorius was the second plaintiff’s principal treating doctor
and he gave evidence at length.
[48]
At the request of the defendant the second plaintiff was examined by
a Dr Schamroth, also a cardiologist.
He diagnosed viral induced
cardiomyopathy. That was initially in October 2014. The
plaintiffs also called Dr Schamroth.
[49]
Both of these doctors were cross-examined at some length. In
the course of expressing their opinions,
and stating the facts
relative to their contact with the second plaintiff, these doctors
relied in part on the results of tests
undertaken by other medical
practitioners. There was no objection made to this and there is
no basis upon which to conclude
that those other practitioners did
not do their work properly. In particular, there were
measurements by others of the so-called
“ejection fraction”
taken from time to time which were not disputed.
[50]
I do not propose to burden this judgment with an analysis of the
medical evidence. No evidence of that
type was presented by the
defendant in order to disturb the diagnoses of Dr Pretorius and Dr
Schamroth. The issue raised
and relied upon by the defendant is
the capacity of the second plaintiff to work.
[51]
In this regard the defendant’s pleadings are confined to Dr
Schamroth’s work for understandable
reasons. He is on the
defendant’s panel. His reports are relied on by the
defendant when the claims assessors
are in doubt or require
elucidation.
[52]
The second plaintiff saw Dr Schamroth twice. The first visit
generated a report of 29 October 2014.
Concerning what the
second plaintiff said to him, a material part of the report reads as
follows.
‘
The
patient continues to remain significantly debilitated and
symptomatic. His exercise capacity is markedly reduced and
merely walking from the front of the hospital to the consulting rooms
he had to walk very slowly and had to stop several times.
He is
not capable of walking up stairs.
He
has not been able to return to his former occupation as a medical
technologist
.’
(My emphasis.)
After
further analysis of the second plaintiff’s medical condition Dr
Schamroth continued as follows.
‘
However
the patient is still functionally incapacitated and incapable of
working in any form of occupation whether this is sedentary
or
requiring work and certainly in his previous field as a medical
technologist. With his severe systemic hypotension, he
will not
be able to concentrate at a workstation or function to any
significant degree. At the present time the patient is
therefore definitely functionally disabled.’
[53]
Concerning whether the second plaintiff had been able to return to
work, under cross-examination Dr Schamroth
was asked whether he takes
what the patient says at face value. His answer was that
sometimes one is confronted with a patient
who makes “a meal of
things”. He stated that his job is to marry what the
patient says with the reports on his
medical condition and his
medical history, and that if he does not see a conflict then he takes
what the patient says at face value.
Dr Schamroth’s
report of 29 October 2014 is certainly not short of medical
analysis. He did not accept that there was
any inconsistency
between the diagnosed medical condition and the second plaintiff’s
report of his experience of it.
[54]
The second plaintiff was seen by Dr Schamroth again in April 2015.
That generated the doctor’s
report of 21 April 2015. The report
once again analyses the second plaintiff’s medical condition
and reports on such things
as the ejection fraction and its changes.
After dealing with that, the conclusion of Dr Schamroth was that in
terms of cardiac
function the second plaintiff was still disabled.
Noting an improvement in his ejection fraction, Dr Schamroth noted
that
the second plaintiff “still presents with persistent
hypotension and this obviously limits his ability to exert himself
and
become functional.” His ultimate conclusion was that
the second plaintiff “still remains functionally incapacitated
and I do not believe that it is at all feasible to consider him to
return to work.”
[55]
The defendant has set out its response to this in paragraph 17 of the
plea, which is repeated in the counterclaim.
It is rolled up
with an allegation that the second plaintiff made fraudulent false
statements in his claim forms. The defendant’s
contentions may be summarised as follows.
(a)
Dr
Schamroth’s conclusion is not correct.
(b)
When
the second plaintiff completed the claim forms
(i)
he
stated that the last date he was physically able to perform the
full
duties
of his occupation was 25 February 2014 (paragraph 12 of the forms);
(ii)
the
second plaintiff stated that he had not resumed the performance of
his nominated occupation (paragraph 14 of the claim forms);
and
(iii)
the
second plaintiff stated that he had not been involved in any
occupation subsequent to the onset of his condition (paragraph
17 of
the claim forms).
(c)
The
second plaintiff did not provide any different information to the
defendant before his claims were approved and/or paid and
did not
provide Dr Schamroth with different information “but rather
repeated to Dr Schamroth or led him to believe that he
was physically
unable to perform the
full
duties
of his occupation.”
(d)
In
truth the second plaintiff was able to perform the
full
duties
of his occupation at all material times; alternatively he was able to
do so from September 2014 at the latest; and did work in
his
nominated occupation as a medical technician performing professional
services at Umhlanga Hospital from at least September
2014 onwards.
(e)
The
second plaintiff intentionally did not tell either the defendant or
Dr Schamroth that he could perform the
full
duties
of is occupation.
(f)
Both
the approval of pre-litigation claims and the payment of some of them
was induced by this fraud.
[56]
The evidence tendered by the defendant on the subject of second
plaintiff’s ability to work was somewhat
disjointed. It
started with the defendant’s first witness, a Mr Chatzkelowitz,
a claims manager employed by the defendant.
He was sent to
investigate the matter and in particular the theatre register at
Umhlanga Netcare Hospital. He was taken to
the cathlab by a
Sister Viljoen. He asked for the registers for the period from
the beginning of 2014 to mid-2015 (when he
was there). The
first one shown to him revealed that on 1 April 2015, 5 May 2015, 11
May 2015 and 13 May 2015 the second
plaintiff was at the cathlab to
assist in procedures being undertaken under the cardiologist Dr YT
Singh. In each instance
the second plaintiff was not there
alone as the sole medical technologist. Nevertheless Mr
Chatzkelowitz told Sister Viljoen
that this was the evidence he
wanted and obtained copies of those pages of the theatre register
which were produced at the trial.
He did not look at the
remaining registers for the period in question. He explained
how to read the register and stated that
the access to the cathlab is
via the theatres on the first floor of the building.
[57]
By consent a schedule was put in indicating the use of the second
plaintiff’s access card to certain
places within the hospital
precinct, including the doctors parking and the first floor. It
ran from 3 September 2014 to 13
April 2015. It indicates the
use of the second plaintiff’s card to access the first floor 13
times in October 2014,
21 times in November 2014, 8 times in December
2014 and 10 times in January. There are only three entries for
September 2014,
one for February 2015 and none for March and April
2015. The card was used for access to the doctors parking on
occasions
numbered in the 40s in October, November and December.
In September 2014 there are 20 entries. In January 2015 twenty
three, in February eighteen, March eighteen, and April one.
Except perhaps for November 2014 there is no consistent relationship
between vehicle entries to the doctors parking and the use of the
access card to get to the first floor where the cathlab is situated.
[58]
A schedule compiled from CCTV footage of vehicles entering and
exiting the hospital, relating to the second
plaintiff’s
vehicles, lists entries between the 18
th
and 28
th
February 2015, and during March 2015, April 2015 and August 2015.
The data for February 2015 does not coincide with use of
the access
card to the doctors parking area. Neither does the data for
April 2105, although the discrepancy is minor.
But in that
month the card was not recorded as used to gain access to the first
floor. The CCTV footage for the first seven
days of April
suggests two entries, whereas the card usage for the first two weeks
of April suggests one entry.
[59]
A Ms Singh, also a clinical technologist, and one employed by the
second plaintiff, was called by the defendant.
She said that
access cards might have been borrowed on the odd occasion but not by
her. She remembered when the second plaintiff
fell ill.
He was off sick immediately thereafter. There was a point in
time when he began to come in again, but she
could not say whether it
was three, four or five weeks later; she could not remember.
When he came in, according to her he
performed administrative
duties. When asked about his work up to the end of 2014, she
said that there was an occasion where
she needed his assistance
especially with calculations and that she is sure she asked him to
come and assist her. He assisted
her on that day. The
surgeon was Dr YT Singh. When asked about January 2015 and
interaction with the second plaintiff
in the work context she said
that there were rare occasions when she was tired and it was late,
and Dr Pretorius was the operating
doctor, that the second plaintiff
relieved her of her duties. He would take over.
[60]
Some of the evidence just discussed was put to the second plaintiff
in cross-examination. It was in
fact put to him that in 2013
his role was supervision and administration with visits to the
cathlab only occasionally. He
denied that. It was then
put to him that at least from September 2014 he resumed full
activities. He denied that as
well. According to the
second plaintiff before he fell ill the majority of the work he did
was performing the full
functions, that is to say the “labour
intensive” functions and technical work, of a medical
technologist. He
said that in the latter part of 2014 he drove
to the practice to see if all was in order and deal with queries with
billing and
payment. However Dr Singh was a special case.
The second plaintiff was Dr Singh’s de facto principal medical
technologist, and the person upon whom Dr Singh would rely for
difficult cases. According to the second plaintiff there were
occasions (he said in 2015) where Dr Singh “ordered” him
to be present, if only in a supervisory position. Dr
Singh was
central to the practice, and at the time the second plaintiff did not
want the practice to collapse, as it had been functioning
with his
employed technologists. However he could not wear the shielded
lead robe to be inside the theatre, but would be
available to monitor
or check the technologist during the monitoring.
[61]
Dr YT Singh was called by the defendant. He denied that he ever
ordered the second plaintiff to be
present during procedures, but
conceded that whilst the second plaintiff’s employed
technologists were well trained, and
provided the service for him in
the absence of the second plaintiff, the second plaintiff was
something special. In a bad
case he would have thought “this
is one for” the second plaintiff. In my view, putting the
evidence of the two
of them together, Dr Singh would have liked to
have the second plaintiff present for difficult cases, even if only
to supervise
the allocated technologist, and he was important as a
client to the second plaintiff’s practice. In my view is
not
improbable that the second plaintiff would have regarded a
request for assistance from Dr Singh as an “order” in the
sense that he could not afford to say no. One has the
impression, from the evidence, that Dr Singh was an important
experienced
senior cardiologist, and that the second plaintiff
occupied a not dissimilar standing within the realm of medical
technologists
specialising in cardiology.
[62]
Dr Singh was giving evidence seven or so years after the event, and
confessed that he could not say one way
or the other whether, when
the second plaintiff was present, his activities were confined to the
monitoring room.
[63]
Reverting to what had been put to the second plaintiff in
cross-examination, that he by 2013 had become an
administrator with
only occasional visits to the theatre, I do not find the proposition
consistent with Dr Singh’s evidence.
There is no other
evidence to support the proposition put to the second plaintiff,
which is presumably why the issue of how he
practised in 2013 was not
pressed when he denied the proposition just referred to.
[64]
I was not much impressed with the second plaintiff’s demeanour
when he made suggestions as to why the
data of his card use, and the
records from the use of CCTV footage of entries of his motor vehicle
into the hospital premises,
were unreliable. He suggested that
perhaps an employee borrowed his card, something which appears
unlikely. He suggested
also that his wife may have been using
his car and that he would have had to be driven into the hospital for
his own medical consultations.
As to the former, it is unlikely
that this would have occurred that frequently, and if it did, there
is no explanation as to why
the second plaintiff’s wife was not
called as a witness. She attended the court hearing, as far a I
can recall, on
every day.
[65]
The second plaintiff was adamant when he gave evidence that no
charges were raised against the patient (which
means the patient’s
medical aid) when he attended at the cathlab intermittently to
supervise or oversee work being undertaken
by his own medical
technologists.
[66]
It is in the light of all of the aforegoing evidence that the case
sought to be made against the second plaintiff
for fraud in
connection with the pre-litigation claims and in connection with his
consultations with Dr Schamroth, must be considered.
[67]
As indicated earlier there are two claim forms involved. The
one was completed on 13 March 2014 and
the other on 2 July 2014.
The defendant has not produced any evidence whatsoever to support the
proposition that the statements
complained of (of which I have
already given an account) were untrue as at either March or July
2014. The principal claim,
that the second plaintiff was able
to perform the full duties of his occupation “at all material
times” must be rejected.
[68]
The second complaint with regard to the claim forms is that in
answering paragraph 14 the second plaintiff
stated that he had not
resumed the performance of his nominated occupation. Question
14 is poorly devised. The principal
questioned asked is not
whether the claimant has resumed his nominated occupation, but
whether the patient has resumed “the
full duties” of the
nominated occupation. The answer was in the negative. It
was clearly correct at the time.
There follows other
questions in these sub-paragraphs.
‘
b.
If no, when do you expect to resume your nominated occupation?
c.
On a part-time basis (partial duties)
d.
On a full time basis (full duties).”
Provision
is made for the insertion of dates adjacent to each of b, c and d,
although the question posed in “b” does
not call for an
answer by way of a date. The second plaintiff left a blank
adjacent to the question “c”, and
instead of inserting a
date in answer to the question “d” the words “not
sure” were inserted. There
is no evidence and no claim
that there was anything misleading in this response to question 14.
[69]
The third complaint is said to be with regard to paragraph 17 of each
of the claim forms, that the second
plaintiff stated that he had not
been involved in any occupation subsequent to the onset of his
condition. The reference
to question 17 must be an error.
Question 17 deals with the issue as to whether, if the claimant is
self-employed, the business
is presently being conducted on his
behalf. The answer was yes and the details were given. It
seems that the defendant
had paragraph 18 in mind, but overlooked
that the question is not whether the claimant was involved “in
any occupation”,
but whether the patient was involved in “any
other
occupation”. The answer “N/A”
appears appropriate. There is no evidence to contradict that
proposition.
[70]
The defendant’s alternative to the proposition that the second
plaintiff was able to perform the full
duties of his occupation at
all material times is that he was able to do so from September 2014
at the latest, and carried on doing
so at the Umhlanga Hospital from
September 2014 onwards. The subject matter is “full
duties”, that is to say
the full duties performed by the second
plaintiff before he fell ill. Unless one accepts that prior to
his illness the second
plaintiff did not practise personally as a
medical technologist, earning money by his services
inter alia
in the cathlab, but was a mere administrator who supervised
sometimes, the proposition contended for by the defendant is not
nearly
supported by the evidence I have discussed above. (I
will revert to this question briefly when dealing with the subject of
loss of income.)
[71]
The case which the second plaintiff had to meet regarding what he
told Dr Schamroth is that he intentionally
failed to inform Dr
Schamroth that he was physically able to perform the “full
duties of his occupation”. If
as a matter of fact, by
reason of his medical condition, the second plaintiff was unable to
perform the
full
duties of his occupation, there can be no
complaint that he failed to disclose to Dr Schamroth that he could.
[72]
I accordingly conclude that the defendant’s contention that it
is entitled to repudiate the pre-litigation
claims upon the basis
that they were induced by the fraud which has been pleaded must be
rejected. The result is that the
alternative claim based on
fraud for return of all the monies paid out by the defendant to the
second plaintiff must fail.
As I see it, the pleadings not
having been amended prior to this judgment, I need not consider the
question as to whether, if the
alternative claim based on fraud had
been more widely framed, the defendant might not have been entitled
to judgment for the return
of all of the monies disbursed by it in
respect of the paid pre-litigation claims.
[73]
I now turn to the question of loss of income. The onus of proof
on this issue lay throughout on the
plaintiffs.
[74]
Although the second plaintiff did not accept it when it was put to
him in cross-examination, both counsel
agree that in terms of clause
7.10 of the policy (ie of the life plan guide) the income protected,
because the second plaintiff
practiced at all times in incorporated
form, was and is (to quote the clause)
‘
your
monthly share of fees for services rendered and gross profit from
trading activities, less your monthly share of the business
overhead
expenses and tax.’
[75]
The credit input in a case like this, where the second plaintiff is
the sole shareholder and director of
the incorporated practice, is
total monthly fee income. That had to be proved by the
plaintiffs.
[76]
A company known as EMD Technologies (Pty) Limited provides a service
to medical practitioners. It keeps
a record of all medical aid
transactions relating to a practitioner or practice. The second
plaintiff subscribed to the service.
His staff would load the
details of all medical aid claims into the system which was sent
electronically to EMD. EMD collates
and sends out the claims to
the medical aids. The second plaintiff accepted in evidence
that the EMD records of income from
medical aid is the most reliable
record of medical aid income. He had a very small practice
emanating from private clients.
His estimate was perhaps five
to ten percent. These do not feature on the EMD records.
[77]
EMD records were produced and he was cross-examined on them.
They cover the years 2013, 2014 and 2015.
[78]
In support of his claims the second plaintiff submitted to the
defendant income and expense statements which
he says were produced
by his bookkeepers, Crissam Consulting, covering the period March
2013 to May 2015. The second plaintiff
pleaded ignorance of the
basis on which these statements were drawn, saying that these matters
were left to his bookkeepers.
However, what he relied on is the
fact that the statements show that for the period March 2013 to
February 2014 he received a director’s
salary of R220 000
per month, and that from then onwards he did not receive such a
“director’s salary” at
all. As I
understand the position the defendant’s assessors, in dealing
with the pre-litigation claims, worked
upon the basis that the loss
of income of R220 000 per month had occurred as a result of the
second plaintiff’s medical
condition.
[79]
An analysis of the EMD statements reveals that the practice’s
income from medical aid work for the
years 2013, 2014 and 2015 shows
that, in round figures, the annual income for those three years was,
respectively, R3.1 million,
R2.93 million and R3.09 million. It
was put to the second plaintiff in cross-examination that what is
revealed is that
no loss of income was sustained at all as a
result of his medical condition. Of course he denied that.
The closest
the second plaintiff got to an explanation was a
suggestion that because actual income fluctuated quite markedly, he
might have
been paid out of an overdraft from time to time. He
insisted that he got R220 000 per month in monies worth out of
the
practice (it paying things like his mortgage bond for him).
No financial records of the incorporated practice were produced,
and
no proper financial statements, audited or otherwise. Payments
by the incorporated practice to the second plaintiff on
overdraft
obviously do not reflect or equate to income earned by the practice.
[80]
No issues of cash flow, or anything like that, can explain the
disparity between the income and expense statement
for the period
March 2013 to February 2014, and that revealed in the EMD report.
According to the income and expense statement,
during that period, in
which the second plaintiff is claimed to have earned an income of
R220 000 per month from the practice,
the turnover of the
practice was R5.34 million (in round figures). The EMD report
shows that the earnings from medical aid
patients for that same
period is R2.909 million (in round figures).
[81]
Two other factors make matters even worse from the second plaintiff’s
perspective.
(a)
If
one compares the monthly income reflected in the income and expense
statement from March 2014 (the month in which the alleged
director’s
salary was stopped) to May 2015, one sees that it tracks, close
enough, the income for those months reflected
in the EMD report.
(b)
The
bookkeeper who was responsible for the production of the income and
expense account upon which the second plaintiff relied was
not
called. I was informed during the course of argument that he
was available to be called but neither party chose to do
so.
[82]
On the evidence before me it is difficult to resist the conclusion
that the page of the income and expense
statement dealing with the
months of March 2013 to February 2014 carries the hallmarks of fraud
in that it overstates by a considerable
margin the income of the
practice for those months when measured against the EMD records. In
addition the second plaintiff was
unable to explain how it is that
his income from his practice for the year ending February 2014
declared to the Receiver of Revenue
in his income tax return was only
R159 000. However I do not have to go any further than a
finding that the second plaintiff
has failed to prove any loss of
income sustained by him as a result of the medical conditions upon
which he relies in this action,
and that he has failed to prove his
income for the twelve months preceding his disablement or claimed
disablement. (Digressing,
I add that in my view the consistency in
practice earnings between 2013 and the two following years does not
establish that the
second plaintiff was not an active technologist,
but a mere administrator, during 2013. The phenomenon is
equally well explained
by the contention of the second plaintiff that
his employed technologists took over all the cases he would otherwise
have attended
to but for his medical condition.)
[83]
The defendant has in argument resisted the plaintiffs’ claims
for a severe illness benefit upon the
basis that permanence is
required, and has not been established. No other obstacle to
the claim was raised or relied upon
in argument. The benefits
in question are dealt with appendix 1 to the life plan guide.
That is divided into types
of illness, the one in question falling
under
section 2
of appendix 1 headed “Heart and Artery
Benefit”. That section is divided into categories of
severity. A
claim for “permanent ejection fraction
between 40% and 50%” may be made under the heading “Severity
B”.
The final sentence of the introduction to the section
on heart and artery benefits, which precedes the table setting out
events
under various severity headings, reads as follows.
‘
Permanence
of the ejection fraction impairment will be established in two
measurements taken three months apart unless otherwise
proven to the
satisfaction of Discovery Life.’
[84]
Numerous ejection fraction measurements were made with regard to the
second plaintiff over the period in
question. These were
summarised by defendant’s counsel when cross-examining Dr
Pretorius. Those measurements
taken up to and including 19
February 2015 were as follows.
DATE
PERCENTAGE
25/4/2014
45%
- 48%
5/5/2014
49%
10/6/2014
43%
25/8/2014
35%
5/9/2014
24%
and 23%
29/10/2014
49%
- 50%
26/1/2015
49%
and 38%
12/2/2015
57%
9/2/2015
44%
[85]
Further measurements taken between April 2015 and May 2018 were also
put to Dr Pretorius. They range
between a low of 51% and a high
of 62%. It was then put to Dr Pretorius that the reduced
ejection fractions (which with only
one exception fell between 40%
and 50% when measured between April 2014 and 19 February 2015) did
not prove to be permanent.
Dr Pretorius answered in the
affirmative.
[86]
Counsel for the defendant has argued that the claim rests on actual
permanence. His argument is that
the provision quoted above
with regard to establishing the permanence of an ejection fraction
should not be read as a deeming provision;
ie as one which provides
that condition A will be held to prevail and be operative in certain
circumstances, despite the fact that
its corollary, condition B,
prevails in fact. I do not think that counsel’s argument
follows the correct approach
to the matter.
[87]
The event which give rise to the insured’s claim is stated in
the table to be “permanent ejection
fraction between 40% and
50%”. Only about ten lines above that we see the section
I quoted earlier, dealing with the
two measurements taken three
months apart. The word “permanent” does not have
its ordinary meaning in the table
– it is merely used as a
reference to the statement in the lines above to the effect that
permanence of the ejection fraction
impairment will be established in
a certain way.
[88]
It is clear that the method for establishing permanence is fixed in
order to establish a time, or even a
date, upon which a right to
claim under the heading accrues to the Insured. That it
was wise to make such provision,
(if indeed not necessary), is
apparent from the fact that endless disputes, potentially leading to
litigation, would otherwise
result over what the word “permanent”
means, and whether and when it is established, given that, as this
case illustrates,
ejection fractions fluctuate. It has
nevertheless been rendered possible (by the words “unless
otherwise proven to
the satisfaction of Discovery Life”) for an
insured to fix the defendant with liability under the ejection
fraction heading,
by proving permanence by some other means.
That issue does not arise in this case.
[89]
With reference to the readings tabled above, counsel for the
plaintiff has argued that the defendant’s
liability under the
heading has been established because in fact two measurements taken
three months or more apart evidence the
ejection fraction impairment.
[90]
Against that counsel for the defendant argues that the plaintiff was
obliged to establish what he called
“exact compliance with the
deeming provision in order to establish the deemed fact”.
A consideration of what
is tabled above illustrates that there are no
readings exactly three months apart. I find that an
unbusinesslike and insensible
construction of the provision, as is
the argument that the formula for fixing liability does not apply if
it should subsequently
turn out that in fact the condition is not
permanent. I mention the following amongst the considerations
which point against
the conclusions contended for by the defendant.
(a)
Assume
the insured has tests undertaken three months apart which show
ejection fractions between 40% and 50%. The claim is
paid for
that reason. The condition improves thereafter, for whatever
reason (treatment or otherwise), as a result of which
the ejection
fraction is consistently above 50%. Or every now and then it is
about 50%. Is the policy to be read to
convey that the
defendant has a claim against its insured for repayment of the amount
paid under the claim? The answer is
obviously in the negative.
(b)
Can
the insurer (defendant) delay payment of a claim apparently properly
brought under the ejection fraction heading, in the hope
that the
condition of the insured will improve and release the defendant from
the obligation to pay the claim which has already
accrued?
Again, the answer is obviously in the negative.
(c)
What
happens to the right of an insured to claim if a doctor’s
appointment to secure a measurement can only be arranged for
three
months and one day after an earlier measurement showing an ejection
fraction of between 40% and 50%? Does it make a
difference if
the period is three months and ten days; or four months? The
requirement that there should be absolute compliance
(ie readings
precisely three months apart) is insensible and unbusinesslike.
If that is what the defendant intended the provision
to mean, then it
intended to set a trap, something it would no doubt deny.
[91]
In my view the provision must be read to convey that a minimum
duration of a depressed ejection fraction
of three months shall
establish permanence for the purpose of the claim. Given that
the provision is designed to say when
“permanence” is
established, the stipulation of a three month period must be read in
context to mean at least three
months. The period which elapsed
between 5 May 2014 and 25 August 2014 (on which dates ejection
fractions of 49% and 35%
were measured) was three months and 20
days. The table otherwise reveals consistent readings of
between 40% and 50% between
April 2014 and January 2015 (with one
minor exception).
[92]
I find that the conditions set in appendix 1 for a claim based on an
ejection fraction between 40% and 50%
were satisfied in this case and
reject the defendant’s arguments to the contrary.
[93]
During the course of his opening address on day one of the trial,
counsel for the plaintiff said the following.
‘
There
is a claim in “POC2” relating to permanent disability.
The evidence won’t be able to establish that
at this stage and
it is not being pursued at this stage for the lump sum …’
The
“lump sum” in question is a capital disability claim.
[94]
On the tenth and last day of the trial counsel for the plaintiffs
announced that he had instructions once
again to pursue such a claim
which is called a “Capital Disability Benefit”, the one
to be pursued being under category
D.
Section 7
of the Life
Plan Guide deals with capital disability benefits and it is there
recorded that a category D claim pays out “once
it is
established, to the satisfaction of Discovery Life, that you are
totally and permanently unable to perform your nominated
occupation
(as indicated on your policy schedule) due to sickness, injury,
disease or surgery.”
[95]
Counsel for the plaintiffs argues that there can be no prejudice in
allowing the claim to be advanced.
I do not propose to address
the reasons he makes for that submission because they ignore entirely
the argument of counsel for the
defendant, that there was evidence
intended to be led in respect of the claim which was deliberately not
led; and cross-examination
which was intended to be directed at
certain witnesses on the subject, and in particular on the question
of permanence, which was
not directed because it was unnecessary.
[96]
Insofar as my own position is concerned as presiding Judge, when
counsel said that a claim of a certain type
would not be pursued “at
this time”, in the absence of a request for an order of
separation of issues, leaving that
claim to be dealt with separately
from all the others, I concluded that what was intended was that the
claim would be pursued in
another action.
[97]
I have no difficulty in deciding that I must accept what counsel for
the defendant has said. He curtailed
cross-examination of Dr
Pretorius and did not traverse the time period after February 2016
when the second plaintiff closed his
business. Amongst
additional evidence which would have been led, and was not led, there
is the evidence of a Dr Obell, which
I am told addresses the alleged
permanence of the second plaintiff’s professed inability to
perform his occupation.
There would have been additional
evidence showing activities carried out by the second plaintiff after
February 2016, references
to certain documents amongst the 50 or so
bundles, to which reference was not made, and a viewing of certain
video evidence, as
well as eyewitness testimony, directed at
establishing that the second plaintiff participated in activities
inconsistent with a
total inability to work as a clinical
technologist.
[98]
I accordingly conclude that the claim in question was removed from
the ambit of the trial and the present
action; it was in effect
withdrawn and cannot be put back.
[99]
The orders which I propose to make are based on the findings set out
in this judgment. The second plaintiff
was required to prove
all the requirements for its claims for payment, and where it has
been held that it did not do so, his claim
for payment must fail.
[100]
The fact that the grounds for the counterclaim for repayment of the
full amount actually paid by the defendant
are based on
(a)
non-disclosures
or misrepresentations when seeking amendments to the policies (which
has been upheld in part); and
(b)
fraudulent
misrepresentation on the sole basis that the second plaintiff hid his
ability to perform the “full” duties
of his occupation
(which has been held not to have been proved)
means
that, with regard to the claims paid, the defendant must live with
the fact that, for instance, when pleading the alternative
basis for
its counterclaim for repayment, it did not rely on misrepresentation
as to loss of earnings. There is in any event
no order sought
in the counterclaim declaring the policies void in their entirety by
reason of the use of “fraudulent means
or devices” to
make the claims. The alternative claim for fraud is directed at
the repayment of claims paid, and nothing
else.
[101]
I experience some difficulty in working out what to do with what I
have ruled to be the plaintiffs’ failed
attempt to resurrect a
claim for a permanent capital disability benefit. It was
certainly not the subject of a fair trial.
Nevertheless it
features in the pleadings. I think that an order of absolution
with regard to it is the most appropriate
outcome.
[102]
Any order for costs which I might make in this case must be based on
my findings on the merits. However
counsel on both sides have
approached the question of costs upon the assumption that each has
achieved total success. Whilst
that is understandable, it is
not helpful. I have accordingly decided to reserve costs for
the time being, given that this
case is not over. If the issue
of costs cannot be settled then it can be argued either on its own,
or in conjunction with
matters upon which I am asked to rule because
the financial consequences of the orders which I make cannot be
agreed.
I
MAKE THE FOLLOWING ORDERS.
1.
All
amending contracts to policies of insurance numbered 513005312
(policy 312) and 5130200160 (policy 160) concluded after April
2010
by reason of the submission and grant of service alteration requests
are declared void with effect from the conclusion of
each such
contract.
2.
It
is declared that each of policies 312 and 160 otherwise remains in
force, subject to the payment by the plaintiffs of the outstanding
premiums thereon (the defendant having rejected tenders of premiums),
the amounts of such outstanding premiums to be computed after
set-off
against the plaintiffs’ rights to repayments of premiums paid
to and accepted by the defendant in respect of the
void amending
contracts. The said policies as they are declared to remain in
force are hereinafter referred to as the “original
policies”.
3.
(a)
The defendant’s application to amend paragraph 54 of the
claim-in-
reconvention
by the addition of the words “alternatively the amendments
thereof” after the word “policies”,
and by the
addition thereto of the words “alternatively the amounts paid
to the plaintiffs’ as benefits introduced
by the amendments”
is granted.
(b)
The plaintiffs are declared to be liable and are ordered to pay to
the defendant the difference between the
amounts paid to the
plaintiffs on claims premised on the validity of the amending
contracts, and the amounts which would have been
calculated under the
provisions of the original policies.
4.
The
plaintiffs’ claims for the payment of severe illness benefits
for a “permanent ejection fraction between 40% and
50%”
listed under the heading “Severity B” on page 115 of the
Life Plan Guide are upheld to the extent that the
claims are covered
by the original policies 312 and 160.
5.
The
plaintiffs’ claims for payment of temporary Capital Disability
Benefits and Income Continuation Benefits are dismissed.
6.
An
order of absolution from the instance is made with regard to the
plaintiffs’ claim for payment of a permanent capital disability
benefit.
7.
(a)
The defendant is directed to deliver to the plaintiffs within 30 days
a full statement of the
financial consequences of the orders made
above, including an accounting for premiums and mora interest, duly
supported by explanatory
notes.
(b)
The parties are directed to debate the said account, with a view to
reaching an agreement on it, and if agreement
is reached, with a view
to reaching agreement on whether and on what terms a monetary
judgment or judgments should be made by this
court to supplement the
present orders.
(c)
If agreement is not reached this case may be set down for hearing
again for adjudication of any disputes as
to the financial
consequences of the orders now made.
(d)
If the course in paragraph (c) above is followed, a clear and concise
agreed statement of the disputes required
to be adjudicated shall be
lodged, as well as comprehensive heads of argument from each side.
8.
Costs
to date are reserved.
OLSEN
J
APPEARANCES
Date
of Hearing:
Monday,
30 May 2022 and Tuesday, 31 May 2022
Wednesday,
01 June 2022 to Friday 10 June 2022
and
Friday, 17 June 2022 (11days)
Final
written submissions – 08 July 2022
Date
of Judgment :
Friday, 02 December 2022
Plaintiff’s
Counsel:
Mr M Pillemer
SC
Instructed
by:
Ashika Maharaj & Associates
Plaintiffs’
Attorneys
Unit
2, 1
st
Floor, Gladstone Court
103
Smiso Nkwanyana Road
Morningside
Durban
(Ref:
Ms A Maharaj)
(Tel:
083 – 787 6522)
(Email:
info@amaattorneys.co.za)
Defendant’s
Counsel:
Mr A Lamplough SC)
Instructed
by:
Keith Sutcliffe & Associates Inc
Defendant’s
Attorneys
(Ref:
K Sutcliffe/BB
(Tel:
011 – 789 7667)
(Email:
brigit@ksalaw.co.za)
c/o
MAREE INC ATTORNEYS
6
Swapo Road
Durban
North…4051
(Email:
maree@dlaw.co.za)
(Tel:
031 – 563 4396)
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