Case Law[2022] ZAWCHC 32South Africa
Baba and Others v Clicks Group Limited and Another (EC 12/2020) [2022] ZAWCHC 32; 2022 (4) SA 141 (WCC) (28 February 2022)
Judgment
begin wrapper
begin container
begin header
begin slogan-floater
end slogan-floater
- About SAFLII
About SAFLII
- Databases
Databases
- Search
Search
- Terms of Use
Terms of Use
- RSS Feeds
RSS Feeds
end header
begin main
begin center
# South Africa: Western Cape High Court, Cape Town
South Africa: Western Cape High Court, Cape Town
You are here:
SAFLII
>>
Databases
>>
South Africa: Western Cape High Court, Cape Town
>>
2022
>>
[2022] ZAWCHC 32
|
Noteup
|
LawCite
sino index
## Baba and Others v Clicks Group Limited and Another (EC 12/2020) [2022] ZAWCHC 32; 2022 (4) SA 141 (WCC) (28 February 2022)
Baba and Others v Clicks Group Limited and Another (EC 12/2020) [2022] ZAWCHC 32; 2022 (4) SA 141 (WCC) (28 February 2022)
Download original files
PDF format
RTF format
make_database: source=/home/saflii//raw/ZAWCHC/Data/2022_32.html
sino date 28 February 2022
IN
THE HIGH COURT OF SOUTH AFRICA
WESTERN
CAPE DIVISION, CAPE TOWN
SITTING
AS AN EQUALITY COURT
Case number: EC
12/2020
In the application of:
NTOMBIZODWA
CINGISWA BABA
First Applicant
LANGATHANI
THEMBELIHLE SIBANDA
Second Applicant
LOZITLA
MAHLANGU
Third Applicant
KATLEGO
MENOE
Fourth Applicant
ZOLEKA
RADEBE
Fifth Applicant
WINKEY
MALUWA
Sixth Applicant
FEZEKA
MSHONA
Seventh Applicant
TSHEPISO
MOSIDI
Eighth Applicant
KHANYISILE
HLATSHWAYO
Ninth Applicant
LESEGO
MOTOWANE
Tenth Applicant
OFENTSE
MBHUTI
Eleventh Applicant
BONGIWE
BADELA
Twelfth Applicant
SIPHOKAZI
ZAMXAKA
Thirteenth Applicant
NWABISA
PHILA
Fourteenth Applicant
ZANELE
ZAMXAKA
Fifteenth Applicant
MBALI
MACU
Sixteenth Applicant
DUDUZILE
FAITH
MACU
Seventeenth Applicant
NOMONDE
APHANE
Eighteenth Applicant
And
CLICKS
GROUP
LIMITED
First Respondent
UNILEVER
SOUTH AFRICA PROPRIETARY LIMITED
Second Respondent
JUDGMENT DELIVERED
ELECTRONICALLY ON MONDAY 28 FEBRUARY 2022
DOLAMO, J
INTRODUCTION
[1]
The applicants, all black women of African descent, brought this
application in terms
of section 21 of the Promotion of Equality and
Prevention of Discrimination Act
[1]
(Equality Act) seeking declaratory orders and compensation against
the respondents. The application is a sequel to an advertisement,
which appeared on certain social media platforms which the applicants
described as belittling, hurtful, and that it mocked and
ridiculed
black females.
[2]
On the 4 September 2020 an unknown person posted on social media
images of four women
with the words: “
Dry and damaged hair
”;
“
frizzy and dull hair
”; “
fine and flat
hair
” and “
normal hair
”. The words
“
dry and damaged
” and “
frizzy and dull
hair
” appeared on the images of black women while “
fine
and flat hair
” and “
normal hair
”
appeared on images of white women. These images and the inscriptions
on them were cropped from an advertisement that was
produced by the
second respondent and which was published on Clicks Retailers’
website as from the 19 May 2019.
[3]
The publication of these images on social media led to the outbreak
of nationwide protests,
a boycott of “
TRESemmé
”
products and a call for a consumer boycott against Clicks retail
outlets. The Economic Freedom Fighters (EFF), the third
largest
political party in the country, with representation in the Parliament
of the Republic of South Africa, as well as in the
Provincial and
Local spheres of government, took a lead in organizing demonstrations
against and boycotts of Clicks retail outlets
countrywide, and the
TRESemmé
hair products, in particular.
[4]
As will appear later in the judgment, it is not clear whether the
applicants were
offended by the original
TRESemmé
advertisement
that appeared on Clicks Retailers’ website or the cropped
images that appeared on social media platforms. The
applicants,
however, described in interchangeable terms the effects of whichever
images they had viewed, such as that it was offensive
to the dignity
and repute of black women; contravened and/or offended sections 7 and
12 of the Equality Act; contravened the rights
enshrined in section
9
[2]
and 10
[3]
of the Constitution
[4]
;
propounds racial inferiority of Black South Africans; could
reasonably be construed and/or understood as demonstrating a clear
intention to unfairly discriminate against a black person and was
commissioned intentionally with the object to belittle, hurt,
mock
and ridicule Black females.
[5]
Reacting to the outbreak of boycotts and protests, and on the 7
September 2020, the
Chief Executive Officer (CEO) of Clicks Group
Limited (CGL), Vikesh Ramsyunder (Ramsyunder), penned an open letter
in which he
apologised on behalf of CGL for the hurt and anger
ignited by the hair advertisement that saw some stores trashed and
others closed
as protests swept across the country. The letter read
in part that: “
I am deeply disappointed that we allowed
insensitive and offensive images to be published on our website. I
apologise unreservedly
for the hurt and anger these images have
caused” and further that
: “
whilst the images and
content were provided to us by our supplier TRESemmé, this
does not absolve us from blame. This is
why we took accountability
for the error of judgment by issuing a public apology and swiftly
removing the offensive material from
our website
”.
[6]
The apology by Clicks was condemned by the applicants and also drew
reaction from
a Cabinet Minister, Khumbudzo Ntshavheni, who urged
Clicks to remove
TRESemmé
products from its shelves as an expression of its disassociation with
suppliers who promote racist and insensitive marketing. A
statement
attributed to her read in part as follows
[5]
:
“
The
continuous undermining of black people, of women and black young
people is because (sic) economically not strong enough. So
if Clicks
are serious about being a good corporate [company] in South Africa,
they must contribute to that inclusive economy and
say how many of
their products are made by black women and how many of their products
are suitable for black hair.”
[7]
On or about 10 September 2020, the EFF and Unilever reached a
settlement. The terms
of the settlement, as narrated in a “
Joint
Statement of the EFF and Unilever on the TRESemmé – SA
Racist Image
” that appeared on the EFF’s letterheads
stated that Unilever agreed that the advertisement was offensive and
racist.
Unilever undertook to investigate and take certain measures
to correct the situation. In addition, Unilever expressed its remorse
to all South Africans, black women in particular, for the racist
TRESemmé
SA images, and undertook to withdraw all
TRESemmé
products from all retail stores for a period
of ten (10) days as a demonstration of its remorse. Unilever also
undertook to donate
10000 sanitary towels (pads) and sanitizers to
informal settlements that would be identified by the EFF. The
conclusion of this
agreement was deemed to be in full and final
settlement of all issues between the signatories.
[8]
The conclusion of this agreement, however, was not to be the end of
the matter. The
applicants launched this application on 20 September
2020 seeking an order in the following terms:
“
1.
Declaring that the creation and/or publication of the TRESemmé
advertisement by the first and/or
second respondent(s) or both first
and second respondent(s) on the first respondent’s website on
or about 4 September 2020
to be:
1.1
offensive, unlawful, racist and demeaning to black females:
1.2
in contravention and offensive to the provisions of sections 7 and 12
of the Promotion of Equality and
Prevention of Unfair Discrimination
Act 4 of 2000 (“the Equality Act”); and
1.3
in contravention and offensive to the provisions of sections 9 and 10
of the Constitution of the Republic
of South Africa No 108 of 1996.
2.
Ordering the First Respondent or Second Respondent and/or both
Respondents to pay 10% (ten
percent) of their annual profit, for a
period of 10 (ten) years, towards women organizations, in all
provinces within the Republic
of South Africa, that promote and
support gender based issues, wellbeing and upliftment of black
females. The selection of the
women organizations shall be determined
by an independent person agreed to by the Applicants and the
Respondents and/or their respective
assigns.
3.
That the Applicants are awarded costs, including the costs of two
counsel; and
4.
Ordering such further and/or alternative relief as this Honourable
Court may deem necessary.”
[9]
In the founding affidavit, the applicants stated that the court must
declare the conduct
of the respondents, in the creation and
publication or causing the creation and publication of the
TRESemmé
advertisement on the first respondent’s website on or about 4
September 2020, offensive to the dignity and repute of Black
women in
general and the applicants in particular; that the said conduct
contravened and/or offended sections 7 and 12 of the Equality
Act and
was repugnant, racist, unlawful and contravened the rights enshrined
in sections 9 and 10 of the Constitution of the Republic
of South
Africa.
[10]
According to the applicants, by launching this application they
sought “
to
have the denigration of black women in our society dealt with by our
courts once and for all in order to prevent further occurrences
of
the same in future”
.
[6]
[11]
The applicants submitted that the advertisement directly contravened
sections 7 and 12 of the
Equality Act in that, as regards section 7,
it propounds the racial inferiority of Black South Africans and, as
against section
12, could reasonably be construed and/or understood
as demonstrating a clear intention to unfairly discriminate against a
Black
person. The applicants further stated that the respondents,
large corporate entities in South Africa, have a general duty of care
that should be exercised when making or publishing advertisements.
The applicants concluded that, given this general duty and the
assumption that the respondents have internal procedures to ensure
compliance with the Equality Act, the impugned advertisement
was
commissioned intentionally with the object of offending Black
females.
[12]
On the personal impact the advertisement has had on her the first
applicant submitted that hair
to her, and other women, was important
as it reflects one’s personality, mood and expression and was
regarded as her own
crown and pride. After seeing the impugned
advertisement on the first respondent’s website and
subsequently in various other
media platforms, she felt that it was
demeaning; aimed at attacking her self-esteem; making her feel
inadequate and out of place;
judging her for wearing natural hair;
stigmatizing; racist and psychologically hurtful to her.
[13]
The applicants were not impressed by the respondents’
apologies. As regards that of the
first respondent, the applicants
condemned it and alleged that it referred to the black community as
the “
black hair community
”. This, according to the
applicants, created the impression that the first respondent has
failed to acknowledge and appreciate
the gravity of its hurtful and
unlawful discriminatory message which was widely publicized in this
country and worldwide. It showed
a lack of remorse, shifted the
blame, did not take accountability for and did not go far enough in
addressing the hurt it caused,
the applicants submitted.
[14]
The second respondent was castigated for failing to admit that the
advertisement was hurtful,
discriminatory, unlawful and for failing
to give an undertaking that something of this nature will not happen
again. The settlement
with the EFF was viewed in a poor light and was
said to have failed to send a strong message to all companies in
South Africa that
treat Black people and black lives as if they do
not matter. Accordingly, the relief sought, the applicants submitted,
was intended
to send a strong message to anyone who treats black
people and black lives unlawfully that this would not be tolerated.
[15]
After the papers in this matter were served, CGL wrote to the
applicant’s attorneys advising
that the company, which the
applicants ought to have brought the application against was Clicks
Retailers (Pty) Ltd with registration
numbers 2000/13054/07. CGL
described itself as merely a holding company with no employees and
that it has no conceivable direct
or material interest in the
application. An offer was made to the applicants to withdraw the
application and institute a fresh
one, citing the correct company.
The applicants, however, did not heed this advice and persisted with
this application, with their
attorneys advising CGL that it can plead
misjoinder, non-joinder or bring an appropriate application to
address its concerns.
[16]
When it became apparent that the applicants intended to proceed
against CGL, irrespective of
the latter’s contentions that it
was not the company which published the impugned advertisement, the
respondents, in due
course, filed their opposing papers. In its
opposing affidavit, CGL raised, as a point in
limine,
that it has been cited in error in this proceedings in which it has
no interest and that Clicks Retailers, and not it, should have
been
cited. It was submitted, in this respect, that CGL was a non-trading
listed entity which is the ultimate holding company for
the various
subsidiary companies making up the Clicks group. Clicks Retailers was
described as the subsidiary that operated Clicks
pharmacies and
retail stores throughout the country, and owned and controlled the
domain
www.clicks.co.za
on
which the
TRESemmé
advertisement
appeared. The impugned advertisement, according to CGL, was never
published on its website,
www.clicksgroup.co.za
.
[17]
On the merits, CGL pleaded that Unilever supplied the TRESemmé
advertisement to Clicks Retailers,
which is also the supplier of the
TRESemmé
products that were sold by Clicks Retailers.
The advertisement was intended for and published on the Clicks
Retailers’ website
and this was indeed the advertisement that
was withdrawn when its cropped version drew widespread condemnation.
CGL further stated
that Clicks Retailers accepted responsibility for
publishing the
TRESemmé
advertisement and immediately
and publicly apologised through extensive media communications. In
these communications it was mentioned
that Clicks Retailers took
consultative and corrective steps to redress the hurt and to restore
the damage that has been caused
by the advertisement. According to
CGL, the apology was not manufactured contrition but a genuine
apology.
[18]
On the submission by the first applicant, that the advertisement
adversely affected her, CGL
pleaded that no case has been made out as
to why the advertisement was particularly offensive to her as
distinct to other applicants.
Accordingly, it was argued, that the
first applicant’s subjective feelings have no bearing on
whether unfair racial discrimination
had taken place or not in the
publication of the
TRESemmé
advertisement.
[19]
CGL denied that there was any basis in terms of the Equality Act for
the court to make any declaration
to the effect that the
advertisement was offensive, unlawful, racist and demeaning to black
females. This, according to CGL, was
because the Equality Act does
not provide remedies for the alleged harm and that there was no basis
in law made out in the founding
papers for the court to make findings
of offensiveness, racism etc. CGL further submitted that while the
applicants’ case
is premised on unfair racial discrimination as
defined in the Equality Act, they have failed to establish their
case.
[20]
Unilever, the second respondent, on its part, gave background
information to the creation, purpose and content
of the
TRESemmé
advertisement and contrasted that with the one that circulated on
social media platforms. Unilever’s point of departure was
that
the images that appeared on social media, that were likely to have
caused the national outcry, were not the advertisement
that appeared
on the Clicks Retailers’ website and for which it was
responsible. According to Unilever, and this appears
not to be
disputed by the applicants, the “
advertisement
”
that circulated on social media was cropped by unknown person or
persons from the one which was on the website of Clicks
Retailers.
[21]
Regarding the background to the creation of the advertisement that
appeared on Clicks retailers’
website, Unilever’s version
was as follows: Unilever S.A. and Clicks entered into a Digital
Marketing Contract (DMC) in November
2015 in terms of which Unilever
agreed that it would supply Clicks with its marketing material which
Clicks would, subject to necessary
amendments, put on what was
referred to as the “
store
in store
”
[7]
section of its webpage.
[22]
The aim was to have the content in the “
store in store
”
section of the webpage that reflected what research, conducted with
regard to types of hair and haircare concerns, had revealed
and how
these concerns could be addressed with the
TRESemmé
hair products. The process it undertook was described as follows:
“
30.
Unilever SA therefore wanted to list a number of different categories
of hair care products.
30.1 It decided
to do so by providing six different categories of hair or hair case
concerns and then providing details of
the relevant TRESemmé
products that could be used to treat that type of hair or resolve
that particular problem.
30.2 Unilever SA
decided on six categories: (a) colour treated hair; (b) dry and
damaged hair; (c) fine and flat hair; (d)
frizzy and dull hair; (e)
normal hair; and (f) styling.
30.3 Each
category would have next to it a visual representation of how the
hair this is standard industry practice –
hair care products
are advertised using pictures of healthy hair as this renders the
products more attractive to consumers.
30.4 Each of
these six images, lined to the six products categories would have a
link with a listing of products relevant
to the hair needs. The
purpose of the item description, once loaded onto the store-in-store
page, was to assist a consumer to navigate
to a relevant solution.
When a consumer clicked on a hair care button, the consumer was
directed to products that could be used
for the hair case need
concerned.
34.
Unilever SA then observed that the agency had used only pictures of
white women. This was inconsistent with
the objective of making the
TRESemmé brand more inclusive.
35.
Unilever SA therefore requested that images of Black women with
healthy hair be included for some of the six
product categories and
on the TRESemmé Botanic banner at the top of the page. This
was done, including the use of a Black
woman to illustrate the
category button for “dry and damaged hair” consistent
with the market research conclusions
referred to above.
36.
The final product was ultimately shared with Clicks’ e-commerce
Management and used for the TRESemmé
content for the Clicks
store-in-store page. It went live on the page on 15 May 2019.”
[23]
When the cropped images were noticed on social media, Unilever
contacted Clicks Retailers and
the latter confirmed that the cropped
images were from the advertisement that was on its website. As a
result, the
TRESemmé
advertisement was immediately
removed. The second respondent did not explain why it was necessary
to remove the advertisement that,
according to it, was not offensive
when the cropped images appeared on social media.
[24]
The images posted on social media only included four of the six
product category buttons and
did not reflect the
TRESemmé
Botanic
banner at the top of the page that showed an image of a black woman
with an afro hairstyle next to another woman, who appeared
to be
white. The women appeared alongside a slogan that read: “
the
natural choice for moisturised hair
”.
Unilever submitted that when the content complained of is viewed in
the form it was published and objectively with regard
to its
intentions it did not give rise to a breach of the law, including the
Constitution and the Equality Act. It also submitted
that the content
by Unilever, which appeared on the Clicks Retailers’ website as
from 15 May 2019 did not fall within section
16(2)
[8]
of the Constitution and that the caveat in section 12 of the Equality
Act applied.
[25]
However, Unilever fully accepted that it made mistakes in the process
of creating content that
was aimed at promoting greater diversity in
the marketing of its products and to ensure that it was speaking to
women of all races,
including Black women. It submitted that it ought
to have ensured that all pieces of content placed on the website,
even when viewed
out of context, sufficiently clearly reflected
Unilever’s intention to promote diversity and cater to the hair
care needs
of all women, including Black women. It regretted how its
images were manipulated to reinforce racist stereotypes.
[26]
Unilever, accordingly submitted that when the issue arose it
immediately tendered an apology
and undertook to implement other
remedial steps which included setting up a new Diversity and
Inclusion Assets Committee to ensure
that future advertising
campaigns and publicity materials reflect its values and setting up
an Advisory Board with internal and
external experts to review how
hair care products in South Africa can offer consumers the solutions
they want. It submitted that
it was using these initiatives to build
on its ongoing efforts to use the
TRESemmé
brand to
promote diversity and inclusion.
[27]
Unilever denied that the first applicant saw the content complained
of on the Clicks website.
It, however, conceded that she may have
seen the cropped version of this content as it circulated on social
media. It had no knowledge
of how the first applicant felt upon
seeing the cropped images but reiterated that the contents of its
advertisement was not to
demean, attack, hurt, or stigmatise the
first applicant or to be racist in any way.
[28]
Unilever submitted that all these factors indicated that CGL would
never intentionally engage
in a course of action that would offend or
hurt Black women. Unilever further submitted that communication
cannot amount to ‘
unfair discrimination
’ merely
because it causes hurt or is offensive. This, according to Uniliver,
would be unconstitutional.
[29]
Arising from the respective contentions of the parties, the issues
for determination are:
29.1 whether, in
the light of the CGL alleging that it has no substantial or direct
interest in the matter, the right company
has been cited as the first
respondent.
29.2 the test to be
applied in determining whether there has been an unfair
discrimination on the basis of race.
29.3 whether the
TRESemmé
advertisement unfairly discriminated against
the applicants (or any other black woman) on the ground of race.
29.4 whether the
TRESemmé
advertisement disseminated or published
information which when reasonably construed or could reasonably
understood to demonstrate
a clear intention to unfairly discriminate
against the applicants (or any other black woman).
29.5 a corollary to
subparagraphs 3 and 4,
supra,
is whether it was the
TRESemmé
advertisement as it appeared on the website of Clicks Retailers
or the cropped images that appeared on social media that was the
probable cause of the outcry and
29.6 if the
respondents are found to be in violation of sections 7 and 12 of the
Equality Act by creating and publishing the
TRESemmé
advertisement whether the relief sought by the applicants is an
appropriate relief.
[30]
At the heart of our new constitutional order is a commitment to the
transformation
[9]
of a society
that was based on racial segregation to one free of racial
discrimination and united in our diversity. It is for this
reason
that section 9 of the Constitution, which provides that everyone is
equal before the law and has the right to equal protection
and
benefits of the law, also mandated the legislature to enact national
legislation to prevent or prohibit unfair discrimination
and promote
the achievement of equality. The National Legislation which was
enacted, pursuant to the provision of section 9(4)
of the
Constitution, is the Equality Act.
[31]
To,
inter alia
, prohibit unfair discrimination, any person may
in terms of section 20(1), institute proceedings in the Equality
Court acting in
his own interest, on behalf of another person who
cannot act in their own name; as a member of or in the interest of, a
group or
class of persons or in the public interest. The proceedings
may also be instituted by any association acting in the interests of
its members or by the South African Human Rights Commission (SAHRC)
or the Commission for Gender Equality (CGE).
[32]
As proclaimed by the applicants, this application is brought in terms
of section 20(1) of the
Equality Act. The applicants brought these
proceedings in their own names, and they submit, in the public
interest as well. The
applicants invoked the provisions of sections
7, which prohibits unfair discrimination on the ground of race and
section 12, which
prohibits the dissemination and publication of
information that unfairly discriminate, as the basis of their claim
against the
respondents. It is convenient therefore, and as a
starting point, to set out the provisions of the Equality Act,
particularly those
that will come into play in this matter. As stated
supra, the Equality Act was enacted to give effect to section 9 read
with item
23(1) of Schedule 6 to the Constitution, so as to prevent
and prohibit unfair discrimination and harassment; to promote
equality
and eliminate unfair discrimination and to prevent and
prohibit hate speech. In its preamble, the Equality Act states,
inter
alia
, that it endeavours to facilitate the transition to a
democratic society, united in its diversity, marked by human
relations that
are caring and compassionate, and guided by the
principles of equality, fairness, equity, social progress, justice,
human dignity
and freedom.
[33]
Discrimination, which is outlawed, is defined in the Equality Act as:
“
any
act or omission, including a policy, law, rule, practice, condition
or situation which directly or indirectly- (a) imposes burdens,
obligations or disadvantage on; or (b) withholds benefits,
opportunities or advantages from, any person on one or more of the
prohibited grounds”.
The prohibited grounds
that are specified are- “(a) race, gender, sex, pregnancy,
marital status, ethnic or social origin,
colour, sexual orientation,
age, disability, religion, conscience, belief, culture, language,
birth and HIV/AIDS status; or (b)
any other ground where
discrimination based on that other ground:
(i)
causes or perpetuates systemic disadvantage;
(ii)
undermines human dignity; or
(iii)
adversely affects the equal enjoyment of a person's rights and
freedoms in a serious manner that is
comparable to discrimination on
a ground in paragraph (a)”.
[34]
Section 7 of the Equality Act, on which the applicants rely, provides
that:
“
7
Prohibition of unfair discrimination on ground of race
Subject to section 6,
no person may unfairly discriminate against any person on the ground
of race, including-
(a) the dissemination
of any propaganda or idea, which propounds the racial superiority or
inferiority of any person, including
incitement to, or participation
in, any form of racial violence;
(b) the engagement in
any activity which is intended to promote, or has the effect of
promoting, exclusivity, based on race;
(c) the exclusion of
persons of a particular race group under any rule or practice that
appears to be legitimate but which is actually
aimed at maintaining
exclusive control by a particular race group;
(d)
the provision or continued provision of inferior services to any
racial group, compared to those of another racial group;
(e) the denial of
access to opportunities, including access to services or contractual
opportunities for rendering services for
consideration, or failing to
take steps to reasonably accommodate the needs of such persons.”
[35]
The applicants also rely on section 12, which prohibits the
dissemination and publication of
unfair discriminatory information
that unfairly discriminates. This section provides that:
“
12
Prohibition of dissemination and publication of information that
unfairly discriminates
No person may-
(a)
disseminate or broadcast any information;
(b)
publish or display any advertisement or notice, that could reasonably
be construed or reasonably be
understood to demonstrate a clear
intention to unfairly discriminate against any person: Provided that
bona fide engagement in
artistic creativity, academic and scientific
inquiry, fair and accurate reporting in the public interest or
publication of any
information, advertisement or notice in accordance
with section 16 of the Constitution, is not precluded by this
section.”
[36]
In terms of section 13(1):
“
if
the complainant has made out a prima facie case of discrimination -
(a) the respondent must prove, on the facts before the court,
that
the discrimination did not take place as alleged, or (b) that the
conduct is not based on one or more of the prohibited grounds”
.
In terms of subsection
(2), if the discrimination did take place:
“
(a)
on a ground in paragraph (a) of the definition of 'prohibited
grounds', then it is unfair, unless the respondent
proves that the
discrimination is fair;
(b)
on a ground in paragraph (b) of the definition of 'prohibited
grounds', then it is unfair-
(i)
if one or more of the conditions set out in paragraph (b) of the
definition of 'prohibited grounds'
is established; and
(ii)
unless the respondent proves that the discrimination is fair.”
[37]
Section 14 provides for the determination of fairness or unfairness.
It does so as follows:
“
14
Determination of fairness or unfairness
(1)
It is not unfair discrimination to take measures designed to protect
or advance persons or categories
of persons disadvantaged by unfair
discrimination or the members of such groups or categories of
persons.
(2)
In determining whether the respondent has proved that the
discrimination is fair, the following must be taken
into account:
(a)
The context;
(b)
the factors referred to in subsection (3);
(c)
whether the discrimination reasonably and justifiably differentiates
between persons according
to objectively determinable criteria,
intrinsic to the activity concerned.
(3)
The factors referred to in subsection (2) (b) include the following:
(a)
Whether the discrimination impairs or is likely to impair human
dignity;
(b)
the impact or likely impact of the discrimination on the complainant;
(c)
the position of the complainant in society and whether he or she
suffers from patterns of disadvantage
or belongs to a group that
suffers from such patterns of disadvantage;
(d)
the nature and extent of the discrimination;
(e)
whether the discrimination is systemic in nature;
(f)
whether the discrimination has a legitimate purpose;
(g)
whether and to what extent the discrimination achieves its purpose;
(h)
whether there are less restrictive and less disadvantageous means to
achieve the purpose;
(i)
whether and to what extent the respondent has taken such steps as
being reasonable in the circumstances
to-
(i)
address the disadvantage which arises from or is related to one or
more of the prohibited grounds;
or
(ii)
accommodate diversity.”
[38]
Having outlined the provisions of the Equality Act that may be
implicated in this matter, I proceed
to immediately deal with and
dispose of the question of the jurisdiction of the Equality Court.
The first respondent submitted
that there is no basis in terms of the
Equality Act for the court to make a declaration that the publication
is offensive, unlawful,
racist and demeaning to Black females and
that it does not provide remedies for such harm. This statement
triggered a lengthy response
from the applicants, including but not
limited, to setting out the purpose of the Equality Act and
submitting that section 21 provides
clear grounds and all the powers
of the court to grant the orders sought by the applicants.
[39]
The submission by the CGL in this respect, in my
view, is nothing more than a denial that, on the facts
set out in the
applicants’ papers, a case has been made out for the grant of
the relief sought in the notice of motion. It
is not a challenge,
per
se
,
to the court’s jurisdiction to hear and determine a matter of
this nature. It is clear from the judgment of Navsa JA in
Manong
and Associates (PTY) LTD v Department of Roads and Transport Eastern
Cape and Another
[10]
that
the Equality Court is a specialised court designated to hear matters
relating to unfair discrimination, hate speech and harassment.
There
is no doubt that this a matter that falls squarely within the
jurisdiction of the Equality Court.
[40]
Equally easy to dispose of is the relief sought in prayer 1.3 of the
notice of motion in terms of which
the applicants seek a declaration
that the
TRESemmé
advertisement is in contravention and
offensive to the provisions of sections 9 and 10 of the Constitution.
Notwithstanding their
pronouncements that the application is brought
in terms of section 20(1) and founded on the provisions of sections 7
and 12 of
the Equality Act, the applicants still sought to rely
directly on the provisions of the Constitution for additional
declaratory
relief.
[41]
As stated
supra
,
the Equality Act was enacted to give effect to section 9 of the
Constitution and by virtue of the principle of subsidiarity, a
litigant cannot circumvent Legislation enacted to give effect to a
constitutional right by attempting to rely directly on the
Constitutional right. In
MEC
for Education: Kwazulu Natal and Others v Pillay
[11]
Langa CJ, writing for the majority of the Constitutional Court (CC)
has this to say about the principle of subsidiarity and the
reason
therefore:
“
[40]
The first is that claims brought under the Equality Act must be
considered within the four corners of that Act. This
court has held
in the context of both administrative and labour law that a litigant
cannot circumvent legislation enacted to give
effect to a
constitutional right by attempting to rely directly on the
constitutional right. To do so would be to 'fail to recognise
the
important task conferred upon the legislature by the Constitution to
respect, protect, promote and fulfil the rights in the
Bill of
Rights'. The same principle applies to the Equality Act. Absent a
direct challenge to the Act, courts must assume that
the Equality Act
is consistent with the Constitution and claims must be decided within
its margins.”
[42]
The applicants therefore are barred from vacillating between the
Equality Act and the Constitution.
They cannot, while pursuing their
claim in terms of the Equality Act, at the same time try to vindicate
their rights by resorting
to the Constitution. Doing so runs afoul of
the principles of subsidiarity. Prayer 1.3 of the Notice of Motion
therefore immediately
falls away since reliance by the applicants on
the provisions of the Constitution in the circumstances of this case
is impermissible.
[43]
The applicants cited the first respondent as Clicks Group Limited, a
public company incorporated
in accordance with the company laws of
the Republic of South Africa and with registration number
1996/00645/06. CGL pleaded that
it had been cited in error and that
the applicants should have proceeded against Clicks Retailers, the
company that owned and controlled
the domain
www.clicks.co.za
on which the impugned advertisement appeared. This fact was brought
to the attention of the applicants’ attorneys as early
as when
the application was launched. Even after they were provided with the
registration number of Clicks Retailers, being 2000/013054/07,
as
proof of the existence of two separate legal entities, the applicants
did not heed the advice to withdraw this application,
start afresh,
and cite Clicks Retailers. They persisted with this application
having been warned that they may be pursuing their
claim against the
wrong company.
[44]
The applicants, though admitting that CGL and Clicks Retailers were
two separate legal entities,
insisted that CGL has a direct and
material interest in the matter since, according to them, it has
ultimate control over its subsidiaries.
The applicants also made
reference to several statements in CGL’s answering affidavit to
support their argument that they
have cited the right entity. They,
inter alia
, pointed out that the deponent to CGL’s
answering affidavit described himself as the head of legal and the
company secretary
to the Clicks group of companies, which includes
CGL and that CGL argued that the relief sought would entail payment
by CGL or
Clicks Retailers of billions of Rands.
[45]
What appears to be the applicants’ main contention in this
respect is that CGL’s
CEO publicly apologised for the offensive
advertisement and stated that “
This is why we took
accountability for this error of judgment by issuing a public
apology…
” and that “
this and other steps
were taken in acknowledgement of the need for the Clicks group to
self-correct and to ensure that there is
no repeat
”.
Furthermore, the applicants argued that CGL admitted that, in the
period following the outcry relating to the
TRESemmé
advertisement, it took consultative and corrective steps in order to
redress the hurt that has been caused. The applicants submitted
that,
taking into account all these factors, there was no doubt that CGL
has a direct, material and substantial interest in the
outcome of
this application otherwise it would have filed a notice to abide and
not oppose the application.
[46]
The question is whether by publicly admitting that the cropped
advertisement has caused public
outcry and apologising therefore, has
CGL attracted liability for itself? Put differently, do the factors
relied upon by the applicants
prove that CGL would be legally liable
for any of the alleged transgressions of sections 7 and 12 of the
Equality Act? This question
requires a brief detour into the
principles of company law.
[47]
Section 1 of the Companies Act
[12]
defines a company as a company incorporated in terms of the relevant
provisions of the Act. The company exists as a separate entity
with
legal personality from the moment of its registration. Upon
incorporation, it can for example, acquire assets, employ people,
enter into contracts and sue or be sued in its own name
[13]
.
A Group of Companies, on the other hand, means a Holding Company and
all of its subsidiaries. A Holding Company in relation to
a
subsidiary means a juristic person that controls that subsidiary as a
result of any circumstances contemplated in sections 2(2)(i)
or 3(1)
of the Companies Act
[14]
.
[48]
The most important consequence of the fact that a company is a
separate entity existing apart
from its shareholders is that the
company’s assets are kept separate from the assets of its
shareholders. As a result, the
debts of the company and other
liabilities, on the liquidation of the company, would not necessarily
affect the estates of its
shareholders. As such the profits of the
company belong to the company until such time as the company would
have declared a dividend.
The assets of the company are its exclusive
property and the shareholders have no proportionate proprietary
rights therein. Similarly,
any liability that a company incurs is for
its account unless negligent or criminal liability can be ascribed to
its director(s).
[49]
When it comes to representation, no one is qualified by virtue of
his/her membership to act on
behalf of the company
[15]
.
Only those who, in terms of the articles of association are appointed
as representatives of the company, can bind it
[16]
.
[50]
The applicants are pursuing their claim against the company that
published the allegedly offensive
advertisement on the website
www.clicks.co.za
. This website
belongs to Clicks Retailers and not to CGL, the first respondent. The
latter stated that it neither commissioned
nor published the
TRESemmé
advertisement.
It also denied that it had anything to do with the editing thereof,
or the subsequent publication of the distorted
image on social media.
The applicants, according to CGL, should have proceeded against
Clicks Retailers as a respondent if it wished
to seek relief against
it.
[51]
The fact that CGL has taken part in apologising for the cropped
images and has defended this
application, in my view, does not mean
that it is the correct legal entity to be sued. The concept of the
existence of a company
as a separate entity distinct from its
shareholders is not merely artificial and technical but has legal
consequences. In the context
of a holding company and a subsidiary
the Constitutional Court’s majority judgment in
Areva
NP Incorporated in France v Eskom Holdings SOC Ltd and Others
[17]
held
that:
“
[37]
WEBSA's other defence is that it and Westinghouse USA are part of
'the Westinghouse group'. It adds that it received
the support of
other entities in the Westinghouse group. The answer to this is that,
if WEBSA was not one of the two bidders for
the tender in its own
right and it instituted the review application in its own right and
not as an agent of Westinghouse USA,
the fact that it and
Westinghouse USA are part of the same group of companies cannot help
it. This is because WEBSA and Westinghouse
USA are two separate legal
entities and each one of them bears its own separate rights and
incurs its own separate obligations.
[38]
When each one of the two separate legal entities acts in its own
right, no obligations or rights attach to the
other simply by virtue
of the fact that they both belong to the same group of companies.
This purported defence is no defence at
all in law. Just because
company A belongs to the same group of companies as company B does
not give any one of the two companies
locus standi to institute court
proceedings in its own right in a matter that only directly affects
the other company. So, if company
A submitted a bid for a certain
tender and lost that tender to company C, company B cannot then
institute review proceedings in
its own right to set aside the award
and to seek an order that the tender be awarded to it just because it
and company A belong
to the same group of companies.”
[52]
The minority judgment in the
Areva
matter (Moseneke DCJ et Bosielo AJ), on the other hand, held
differently. It held that
[18]
:
“
[50]
Westinghouse had the requisite standing in the judicial review
it sought. It had a direct and substantial interest
under the
common law and an own standing conferred by s 38 of the Constitution
brought about by the s 33 right to just administrative
action by
Eskom, a public body.
In
any event, it is not in the interests of justice for a court of final
instance to dispose of a matter, of this constitutional
magnitude,
commercial import and of high public interest, by way of only a
technical and dilatory bar as locus standi.
And:
[57]
Now that the standard for joinder is clear, the High Court and the
Supreme Court of Appeal were rightly not impressed
by the standing
point. They preferred the substantive justice approach which eschews
a 'technical or strictly-defined' notion of
standing in favour of the
enquiry whether it would be in the interests of justice to decide the
merits of a dispute even if the
claimant's standing may
be questionable.”
(own
emphasis)
[53]
I am bound by the principle of
stare decisis
to follow the
judgment of the majority in the
Areva
matter, unless I find
that the application of the principle is not supported by the facts.
I am of the view, that the facts of this
case are distinguishable
from those of the
Areva
matter. In the present matter, there
is no contractual nexus between the applicants and any specific
entity within the CGL group
of companies, as was the case in the
Areva
matter. That contractual nexus in the
Areva
matter required that the
lis
be between the contracting
parties directly. In
casu,
the applicants are not enforcing
the terms of an agreement but pursuing the protection of their rights
in terms of the Constitution.
In this respect they have shown that
CGL has direct and material interest to be cited in the proceedings.
On this basis I proceed
to deal with the merits of the application.
[54]
Counsel for the applicants submitted that the impugned advertisement
offends against section
7 in that, by portraying black women’s
hair as “
frizzy and dull”
in one image and as “
dry
and damaged”
in another and the depiction of non-black
women’s hair as “
fine and flat”
and “
normal”
disseminates the idea which propounds the racial inferiority of black
females based on their hair texture, which is prohibited
in section
7(a). This, according to the applicants, also violate section 12 of
the Equality Act which prohibits the dissemination
and publication of
information that unfairly discriminates.
[55]
It is not clear whether Counsel’s submission is with reference
to the advertisement that
was created by Unilever and published on
the Clicks Retailers’ website or the cropped images that
circulated on social media
platforms. But Counsel’s Heads of
Argument (HOA) creates the impression that no distinction was drawn
between the two. It
would appear, however, from further submissions
that reliance was on the cropped images that appeared on social
media. In this
respect Counsel submitted that an unknown user
forwarded the advertisement on twitter with the caption: “
Even
after all this black people will go swipe their clicks cards for
points
”. This, coupled with the submission that CGL
acknowledged that the advertisement caused widespread condemnation on
social
media from the 4 September 2020, it is evident that Counsel
was not drawing any distinction between the original advertisement
that appeared on the Clicks website and the cropped images that
circulated on social media. In fact, Counsel submitted that both
were
offensive for which the respondents should be held liable.
[56]
Conflating the original advertisement by Unilever and the cropped
images is problematic. Firstly,
the respondents cannot be held liable
for the cropped images, if that is what offended the applicants.
Secondly, Counsel’s
submission that both the original and the
cropped version were offensive is not supported by the objective
facts, as appears
infra
.
[57]
It is common cause that the applicants did not attach a copy of the
original advertisement or
the cropped images to their founding
papers. What the applicants attached to the founding affidavit was
the statement by the Honourable
Minister Ntshavheni, referred to
supra
.
According to the applicants, the images complained of are said to
comprise of two pictures: One of a Black female and the other
of a
non-Black female
[19]
. The
TRESemmé
advertisement that was published on the Clicks website from 15 May
2019 until it was removed on 4 September 2020, according to
the
respondents and which is not disputed by the applicants, consisted of
six pictures of women illustrating five types of hair.
The
respondents’ version is furthermore corroborated by a copy of
the advertisement that is attached to the papers.
[58]
Whilst the first applicant stated that she saw an advertisement on
the first respondent’s
website and subsequently on various
other media platforms, on these objective facts the images that were
the probable cause of
the furore were those that appeared on social
media and for which the respondents were not responsible. The
advertisement that
had been on the Clicks website from 15 May 2019
until it was removed on 4 September 2020 did not cause even the
slightest discontent,
let alone a public outcry on the scale
experienced after the publication of the cropped images on social
media on the 4 September
2020. On the strength of the
Plascons-Evans
[20]
rule, I conclude that it was the images, which appeared on social
media platforms, for which the respondents were not responsible,
that
caused the public outcry. I move to determine whether the original
advertisement by Unilever nevertheless contravened the
law, as
suggested by Counsel for the applicants.
[59]
Central to our constitutional democracy is an unwavering commitment
to break from, and a ringing
rejection of the past which was
disgracefully racist, authoritarian, insular and repressive
[21]
.
We do this by declaring in Section 9 of the Constitution that
everyone is equal before the law and has the right to equal
protection
and benefit of the law. Equality, which includes the full
and equal enjoyment of all rights and freedoms, is the foundation on
which a democratic society is built.
[60]
What then is equality? Sachs J described equality in the following
term:
“
[60]
…
Equality
means equal concern and respect across difference. It does not
presuppose the elimination or suppression of difference.
Respect for
human rights requires the affirmation of self, not the denial of
self. Equality therefore does not imply a levelling
or homogenisation
of behaviour or extolling one form as supreme, and another as
inferior, but an acknowledgment and acceptance
of difference. At the
very least, it affirms that difference should not be the basis for
exclusion, marginalisation and stigma.
At best, it celebrates
the vitality that difference brings to any society. The issue goes
well beyond assumptions of heterosexual
exclusivity, a source of
contention in the present case. The acknowledgment and acceptance of
difference is particularly important
in our country where for
centuries group membership based on supposed biological
characteristics such as skin colour has been the
express basis of
advantage and disadvantage. South Africans come in all shapes and
sizes. The development of an active rather than
a purely formal sense
of enjoying a common citizenship depends on recognising and accepting
people with all their differences,
as they are. The Constitution
thus acknowledges the variability of human beings (genetic and
socio-cultural), affirms the
right to be different, and celebrates
the diversity of the nation. Accordingly, what is at stake is not
simply a question of removing
an injustice experienced by a
particular section of the community. At issue is a need to affirm the
very character of our society
as one based on tolerance and mutual
respect. The test of tolerance is not how one finds space for
people with whom, and practices
with which, one feels
comfortable, but how one accommodates the expression of what is
discomfiting.”
[22]
[61]
The complaint by the applicants against the impugned advertisement,
stripped of all the adjectival
description of its effects, is that it
unfairly discriminates on the basis of race. It is the unfair
discrimination on the ground
of race that Section 7 of the Equality
Act prohibits. Unfair discrimination, in my view, is the direct
opposite of equality. It
principally means treating persons
differently in a way which impairs their dignity as human beings who
are inherently equal in
dignity
[23]
.
[62]
The applicants state that the cornerstone of this application for the
relief sought rests essentially
on whether or not the content of the
advertisement constituted unfair discrimination. At the heart of the
prohibition of unfair
discrimination lies a recognition that the
purpose of our new constitutional and democratic order is the
establishment of a society
in which all human being will be accorded
equal dignity and respect regardless of their membership of
particular groups
[24]
. Even
under the new democratic order, where all are equal under the law,
there are still vestiges of the entrenched racial practices
of the
past, which were underpinned by apartheid legislative measures, that
now and then resurface and manifest in various forms
and that may
derail the process of transformation to a democratic order. This
require a stern determination and a commitment to
uproot and
eradicate such unsavoury and unfairly discriminatory conduct to
protect the vulnerable groups against their effects,
which is to rob
people of their dignity.
[63]
Most of the
jurisprudence
that
has developed around the equality provisions of the Constitution
involved challenges to state actions, particularly legislation.
Private individuals and corporations, however, can commit acts that
discriminate unfairly since Section 9(4) of the Constitution
extends
the prohibition to all persons
[25]
.
The approach in dealing with unfair discrimination, formulated in
cases such as
Harksen
[26]
,
Prinsloo
[27]
and Hugo
[28]
will
in my view find application,
mutatis
mutandis
,
in matters involving allegations of unfair discrimination by
individuals and/or corporations.
[64]
In
Harksen,
a
matter
in which the constitutionality of section 21 of the Insolvency Act
was challenged on the basis that the vesting provision
constituted
unequal treatment of solvent spouses and discriminated unfairly
against them, and that its effect was to impose severe
burdens,
obligations and disadvantages on them beyond those applicable to
other persons with whom the insolvent spouse had dealings,
close
relationships or whose possession was found in the possession of the
insolvent. The court unequivocally acknowledged that
attacks on
legislation which are founded on the equality provision of the
Interim Constitution raised difficult questions of interpretation
and
require a careful analysis of the facts of every case and an equally
careful application of those facts of each case to the
law
[29]
I am enjoined by precedent to adopt the same approach.
[65]
Goldstone J drawing from the
Prinsloo
and the
Hugo
matters, formulated the approach to an enquiry where an attack is
made to a statutory provision, relying on the equality provisions
of
the Constitution, thus:
“
At
the cost of repetition, it may be as well to tabulate the stages of
enquiry which become necessarily an attack is made on a provision
in
reliance on section 8 of the interim Constitution. They are:
(a)
Does the provision differentiate
between people or categories of people? If so, does the difference
bear a rational connection to
a legitimate government purpose? If it
does not then there is a violation of section 8(1). Even if it does
bear rational connection,
it might nevertheless amount to
discrimination.
(b)
Does the differentiation amount to
unfair discrimination? This requires a two stage analysis:
(i)
Firstly, does the differentiation
amount to “discrimination”? If it is on a specified
ground of discrimination will
have been established. If it is not on
a specified ground, then where not there is discrimination will
depend upon whether, objectively,
the ground is base attributes and
characteristics which have the potential to impair the fundamental
dignity of persons as human
beings or to affect them adversely in a
comparably manner.
(ii)
If the differentiation amounts to
“discrimination”, does it amount to “unfair
discrimination, it has been found
to have been on a specified ground,
then unfairness will be presumed on an unspecified ground, unfairness
will have to be established
by the complainant. The issue of
unfairness focuses primarily on the impact of the discrimination of
the complainant and others
in his or her situation. If, at the end of
this stage of the enquiry, the differentiation is found not to be
unfair, then there
is no violation of section 8(2).
(c)
If
the discrimination is found to be unfair then a determination will
have to be made as to whether provision can be justified under
the
limitations clause (section 33 of the interim Constitution).
[30]
[66]
In order to determine whether the discriminatory
provision has impacted on the complainants unfairly, various
factors
must be considered. These would include:
“
(a)
the position of the complainants in society and whether they have
suffered in the past from patterns of disadvantage,
whether the
discrimination in the case under consideration is on a specified
ground or not;
(b)
the nature of the provision or power and the purpose sought to be
achieved by it. If its purpose is manifestly
not directed, in the
first instance, at impairing the complainants in the manner indicated
above, but is aimed at achieving a worthy
and important societal
goal, such as, for example, the furthering of equality for all, this
purpose may, depending on the facts
of the particular case, have a
significant bearing on the question whether complainants have in fact
suffered the impairment in
question. In Hugo, for example, the
purpose of the Presidential Act was to benefit three groups of
prisoners, namely disabled prisoners,
young people and mothers of
young children, as an act of mercy. The fact that all these groups
were regarded as being particularly
vulnerable in our society, and
that in the case of the disabled and the young mothers, they belonged
to groups who had been victims
of discrimination in the past”.
[67]
In the context of this matter, in which we are dealing with
allegations of unfair discrimination
by corporations against
individuals, the enquiry, in respect of paragraph (a) of the
three-stage enquiry outlined above, if there
is any differentiation,
would be whether the differentiation is fair. The question therefore
is whether the advertisement differentiated
between people or
categories of people. If so, is the differentiation fair? If it is
not fair, then there is a violation of section
7 of the Equality Act.
Even if it is fair, it might nevertheless amount to discrimination.
The explanation given by Unilever for
the existence of the
advertisement is central to this leg of the enquiry.
[68]
The applicants complain about the respondents’ definition of
discrimination. They characterise
it as very narrow and failing to
consider surrounding sources and circumstances. They argue that
consideration must be had to all
relevant sources that aims to define
when unfair discrimination is present and that such definition must
not be interpreted in
isolation.
[31]
Relying on
Brink
v Kitshoff
[32]
that
prima
facie
proof of discrimination on any of the grounds specified in subsection
(2) shall be presumed to be sufficient proof of unfair discrimination
as contemplated in that subsection, until the contrary is
established, the applicants boldly stated that there is no doubt that
discrimination did in fact take place in that the advertisement did
not portray black female hair as equal to that of non-black
females.
[69]
The statement in
Kitshoff
,
supra
, is now reflected in
section 13 (2) of the Equality Act which provides that if
discrimination did take place (a) on a ground in
paragraph (a) of the
definition of prohibited ‘grounds’, then it is unfair
unless the respondent proves that the discrimination
is fair. Before
the respondents can be put to the proof that the discrimination is a
fair one it must first be shown that it is
unfair discrimination as
defined in the Equality Act: it must be proven that the unfair
discrimination complained about was an
act or omission, including a
policy, law, rule, practice, condition or situation which directly or
indirectly imposed burdens,
obligations or disadvantages on or
withheld benefits, opportunities or advantages from the applicants
because of their race.
[70]
The applicants did not set out facts which proved that the impugned
advertisement directly or
indirectly imposed any burdens on them or
settled them with any obligations or disadvantages. Nor were they
able to prove that
benefits, opportunities or advantages were
withheld from them because they were black. All they could advance
was that the advertisement
was offensive and hurtful. As the
Constitutional Court in
Qwelane
v South African Human Rights Commission and Another
[33]
found,
to prohibit hurtful communication would be an overly extensive and
impermissible infringement of freedom of expression. While
the
Qwelane,
matter was about hate speech the principle, in my view, is equally
applicable to instances where the alleged infringement is against
the
equality provisions.
[71]
Can the impugned advertisement reasonably be construed and/or
understood as demonstrating a clear
intention to unfairly
discriminate against black people? Was it commissioned intentionally
with the object of offending black females
as submitted by the
applicants? Here the subjective views of the applicants are
immaterial and an objective test must be applied.
The Constitutional
Court in
Qwelane, supra,
motivated for an objective test in
these terms:
“…
..
an objective standard gives better effect to the spirit, purport and
objects of the Bill of Rights. On the one hand, if it were
based on
the subjective perception of the target group, it would unduly
encroach on freedom of expression, since claims could be
based on “a
multiplicity of trivial actions by hypersensitive persons”.
[34]
[72]
Unilever refuted the submission by the applicants that the impugned
advertisement was commissioned
intentionally with the object to
belittle, hurt, or mock black women. In this respect, Unilever
explained that
TRESemmé
was originally a brand more
focused on Caucasian women’s hair but that, from 2017, it took
a number of steps to ensure that
this product became more diverse and
inclusive. To achieve this objective its marketing communications and
products were diversified,
focusing on hair types rather than race.
It consciously embarked on ensuring that 80% of its advertisement
campaigns used content
that was sourced from South African agencies,
using models of different hair types and ethnicities to introduce
hair products suitable
for South African women with natural hair.
[73]
According to Unilever the steps it took were backed by market
research. One such market research,
called Afro-textured hair in SA
conducted in 2017, showed an increase in topical conversations around
Afro-hair and showed that
maintaining afro-textured hair was a
challenge. These findings afforded Unilever an opportunity to
position
TRESemmé
as a leading product that care for
Afro-textured hair. A
survey
conducted in April 2019 identified different hair types, with
Afro-textured hair in a category referred to as range 3C to
C being
plagued by dryness and damage. These findings led to the creation of
the impugned advertisement.
[74]
The applicants’ response to the averments relating to the
research findings and the introduction
by Unilever of products aimed
at treating Afro hair, particularly the dry and damaged type, was to
state that it was not only black
women with dry and damaged hair.
According to the applicants, the unfair discrimination lay in
depicting non-black women as having
a better type or quality of hair
against black women with dry and damaged hair, while this was not a
phenomenon peculiar to black
women.
[75]
An objective, dispassionate and contextual assessment of the impugned
advertisement does not
support the applicants’ contentions. On
the original advertisement, the six images appear below a banner that
shows a black
woman with a beautiful Afro-hair side–by-side
with a woman who appears to be a Caucasian sporting beautiful flowing
hair.
It is below this banner that the 6 images of woman with
different types of hair and the dreaded inscription on images of
Black
women appear to amount to differentiation. But this
differentiation does not amount to unfair discrimination when the
entire advertisement
is viewed in context.
[76]
In view of the conclusion I have reached regarding whether there was
unfair discrimination or
not I deem it unnecessary to deal with the
question of the appropriateness or otherwise of the remedies proposed
by the applicants.
By the same token, it is not necessary to deal
with the applicants’ reference to other advertisements Clicks
have BabyClub
and the Dove advertisements, which have been used by
the first respondent in the past. These were advanced as proof of its
previous
conduct of causing offence and finds no relevance in the
light of the conclusion that the impugned advertisement did not
unfairly
discriminate against the applicants and/or black people in
general.
[77]
Both respondents did not seek costs against the applicants. In my
view, this is a sensitive stance
and I shall accordingly not make any
costs order. The order I grant is therefore the following:
1.
The
application is dismissed.
M J DOLAMO
JUDGE OF THE HIGH
COURT
[1]
Act
4 of 2000.
[2]
Section
9 of the Constitution provides that:“
(1)
Everyone is equal before the law and has the right to equal
protection and benefit of the law.
(2) Equality includes
the full and equal enjoyment of all rights and freedoms. To promote
the achievement of equality, legislative
and other measures designed
to protect or advance persons, or categories of persons,
disadvantaged by unfair discrimination may
be taken.
(3) The state may not
unfairly discriminate directly or indirectly against anyone on one
or more grounds, including race, gender,
sex, pregnancy, marital
status, ethnic or social origin, colour, sexual orientation, age,
disability, religion, conscience, belief,
culture, language and
birth.
(4) No person may
unfairly discriminate directly or indirectly against anyone on one
or more grounds in terms of subsection (3).
National legislation
must be enacted to prevent or prohibit unfair discrimination.
(5) Discrimination on
one or more of the grounds listed in subsection (3) is unfair unless
it is established that the discrimination
is fair.”
[3]
Section
10 of the Constitution provides that: “
everyone
has inherent dignity and the right to have their dignity respected
and protected”.
[4]
Any
reference to the Constitution is reference to the Constitution of
the Republic of South Africa Act 108 of 1996.
[5]
Annexure
“
FA1
”
to the founding affidavit.
[6]
Paragraph
28 of the founding affidavit.
[7]
The
“
store
in store
”
is defined as: a commercial page hosted within the Clicks website
that was designed to enable members of the public to
view or order
products from the Clicks website.
[8]
Section
16(2) of the Constitution provides that:
The
rights in subsection (1) does not extend to-
(a) propaganda for
war;
(b) incitement of
imminent violence; or
(c) advocacy of
hatred that is based on race, ethnicity, gender or religion, and
that constitutes incitement to cause harm.
[9]
See
Soobramoney
v Minister of Health, KwaZulu-Natal
[1997] ZACC 17
;
1998 (1) SA 765
at para
[8]
.
[10]
2009
(6) SA 574
(SCA) at para [50].
[11]
[2007] ZACC 21
;
2008
(1) SA 474
(CC) at para
[40]
.
[12]
Act
71 of 2008.
[13]
See
Corporation law 3
rd
Edition page 5.
[14]
In
terms of section 2(2)(a)(1) of the Companies Act, a person controls
a juristic person or its business, if, in the case of a
juristic
person that is a company, that juristic person is a subsidiary of
that first person as determined in accordance with
section 3 (1)(a).
In terms of section 3(1) (a) a company is a subsidiary of another
juristic person if that juristic person,
one or more other
subsidiaries of that juristic person, or one or more nominees of
that juristic person on any of its subsidiaries,
alone or in any
combination (i) is or are directly or indirectly able to exercise,
or control the exercise of, a majority of
the general voting rights
associated with issued securities of that company whether pursuant
to a shareholder’s agreement
or otherwise; or (ii) has or have
the right to appoint or elect, or control the election or
appointment, directors of that company
who control the majority of
the votes at a meeting of the board.
[15]
See
Maasdorp
v Haddow
1959
(3) SA 861
(C) at 866 – 867.
[16]
See
RP
Crees (Pty) Ltd v Woodpecker Industries (Pty) Ltd
1975 (2) SA 485
(R) at 489.
[17]
2017 (6) SA 621
(CC) at 37–38.
[18]
Areva
judgment
supra
,
at paragraphs [50] and [57].
[19]
The Black female’s hair was described, on the advertisement,
as dry damaged, frizzy and dull whilst the non-Black female’s
hair was described as fine, flat and normal, as appears in
paragraphs 44 of the founding affidavit.
[20]
Is
reference to
Plascon
– Evans Paints v Van Riebeeck Paints (Pty) Ltd
[1984] ZASCA 51
;
1984 (3) SA 623
(A). This rule broadly stated, and which was
originally formulated in
Stellenbosch
Farmers Winery Ltd v Stellenvale Winery (Pty) Ltd
1957 (4) SA 234
(C) provides that in motion proceedings for a final
order, where there is a dispute as to the facts, a final interdict
should
be granted (in motion proceedings) only if the facts as
stated by the respondents together with the admitted facts in the
applicant’s
affidavit, justify such an order, or where it is
clear that the facts, although not formally admitted cannot be
denied and must
be regarded as admitted.
[21]
Per
Mahomed J in
S
v Makwanyane
1994 (3) SA 623
(A) at paragraph 262.
[22]
Minister
of Home Affairs and Another v Fourie and Another
2006 (1) SA 524 (CC).
[23]
See
in general
Prinsloo
v Van der Linde
1997 (3) SA 1012
particularly para [33].
[24]
See
State
v Makwanyane and Another
[1995] ZACC 3
;
1995 (3) SA 391
(CC) at paragraph 262.
[25]
See
Constitutional Law of South Africa 2
nd
Addition VD.3 page 35-83.
[26]
Harksen
v Lane
[1997] ZACC 12
;
1998 (1) SA 300
(CC).
[27]
Prinsloo
v Van der Linde
1997 (3) SA 1012(CC).
[28]
President
of the Republic of South Africa and Another v Hugo
1997 (4) SA 1.
[29]
At
paragraph [40].
[30]
Harksen
at paragraph [53].
[31]
See
paragraph [50] of Heads of Argument.
[32]
[1996] ZACC 9
;
1996
(4) SA 197
(CC) at para
[42]
.
[33]
2021
(6) SA 579
(CC) at para 102.
[34]
At
paragraph [99].
sino noindex
make_database footer start
Similar Cases
C.B.C NO and Others v L.C (Reasons) (2025/229199) [2026] ZAWCHC 22 (2 February 2026)
[2026] ZAWCHC 22High Court of South Africa (Western Cape Division)98% similar
Bengston and Others v Preuss NO and Another (17699.2018) [2025] ZAWCHC 432 (16 September 2025)
[2025] ZAWCHC 432High Court of South Africa (Western Cape Division)98% similar
J.B obo D.B and Another v Road Accident Fund (13777/2016) [2022] ZAWCHC 168 (2 September 2022)
[2022] ZAWCHC 168High Court of South Africa (Western Cape Division)98% similar
Bewley v Minister of Home Affairs and Another (2025/019372) [2025] ZAWCHC 477 (15 May 2025)
[2025] ZAWCHC 477High Court of South Africa (Western Cape Division)98% similar
C.R.W v L.M.W and Another (12866/2014) [2025] ZAWCHC 279 (2 July 2025)
[2025] ZAWCHC 279High Court of South Africa (Western Cape Division)98% similar